# Agents **Agents** are ilert’s autonomous components that execute complex reasoning loops and tool calls to perform end-to-end tasks. They are designed to **investigate, act, and collaborate** during incidents - securely and transparently.

Agent	Purpose	Example Actions
SRE Agent	Root cause analysis Resolution and mitigation	Correlates data across logs, metrics, deployments, and GitHub commits to determine root cause. Executes or suggests mitigation steps (rollback, restart, or PR creation), updates status pages.
Voice Agent	Incident intake and call routing	Handles inbound calls via natural conversation, recognizes intent, gathers context, and routes call by intent.

--- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.ilert.com/ai-and-agents/agents.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.