Agents

Agents are ilert’s autonomous components that execute complex reasoning loops and tool calls to perform end-to-end tasks.

They are designed to investigate, act, and collaborate during incidents - securely and transparently.

Agent	Purpose	Example Actions
SRE Agent	Root cause analysis Resolution and mitigation	Correlates data across logs, metrics, deployments, and GitHub commits to determine root cause. Executes or suggests mitigation steps (rollback, restart, or PR creation), updates status pages.
Voice Agent	Incident intake and call routing	Handles inbound calls via natural conversation, recognizes intent, gathers context, and routes call by intent.