Overview

ilert AI brings intelligence and automation to your incident response process, from identifying related alerts and generating post-mortems to fully autonomous SRE agents that perform RCA

The ilert AI ecosystem combines assistive AI features that enhance user workflows with autonomous agents that can reason, investigate, and act on incidents using connected data sources through MCP servers.

ilert AI is built around two complementary layers:

1. AI Features: Assistive capabilities embedded directly into existing ilert workflows (e.g. alert grouping, post-mortem generation, incident message generation).

2. Agents: Autonomous, reasoning-driven agents that analyze signals, identify causes, and trigger actions to resolve or communicate incidents.

Together, they enable AI-first incident management, from detection to resolution, while keeping engineers fully in control.

Model endpoints & data residency

ilert AI operates on region-specific model endpoints to meet strict data protection and compliance requirements.

Region	Model Hosting	Provider
EU customers	Models hosted in the EU	OpenAI models via Microsoft Azure, Anthropic models via AWS Bedrock (EU region)
Non-EU customers (including US)	Models hosted in the US	OpenAI models via OpenAI US data centers

• You can view the active model endpoint used by your organization under Account settings.

• AI features that rely on external LLMs can be globally disabled in your account settings.

• When disabled, AI Features and Agents that depend on LLM reasoning will no longer process or transmit data externally.

🔒 ilert ensures full transparency and compliance by keeping model traffic within your selected region and by opting out of data training with all of our LLM providers. ilert doesn't use any of your data to train models.

Security & privacy

ilert AI is designed for secure, auditable, and controlled automation:

• All AI and Agent actions are logged and traceable.

• You have full control to enable or disable AI features globally.

• MCP connections use HTTPS with strict authorization (API keys or OAuth).

• No data is shared outside your ilert environment or the configured LLM region.

Learn more

AI FeaturesAgents