Data retention
How long ilert retains customer data, including alerts, logs, configuration data, and the timelines that apply when an account is deleted.
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How long ilert retains customer data, including alerts, logs, configuration data, and the timelines that apply when an account is deleted.
This page describes how long ilert retains customer data. It covers two categories: master data (configuration such as services, escalation policies, and users) and moving data (event-shaped records such as alerts and logs). Account deletion timelines are described at the end of the page.
ilert keeps personal data as long as required to provide the online services you have requested or registered for and comply with applicable laws. This includes configuration data such as services, escalation policies, users, integrations, and schedules. Master data is not subject to the moving data retention periods below and is only removed when you delete it or when your account is deleted.
Retention is measured from the time each record is created. When a record's retention period ends, the record is removed from the live system and cannot be recovered through the product.
If you need to retain data beyond the periods listed below, you can use the ilert API or webhook streams to export records into your own storage for long-term archival.
Alerts & notifications
18 months
Alert source logs (event data & correlations)
18 months
Webhook logs
18 months
Call flow logs
6 years
Call flow log details
18 months
Event flow logs
2 years
Event flow log details
18 months
Incidents & incident timeline
6 years
Conversations & chat messages
6 years
Maintenance windows
6 years
Audit logs
6 years
Reports
10 years
If you request deletion of your account, all your account data — both configuration and moving data — is removed from the live system within 30 days (this is unrelated to the retentions mentioned above).
Backups have their own retention cycle, separate from the periods above. Data deleted from the live system continues to exist in backups until those backups rotate out, after which it is no longer retained.
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