# Data retention

This page describes how long ilert retains customer data. It covers two categories: **master data** (configuration such as services, escalation policies, and users) and **moving data** (event-shaped records such as alerts and logs). Account deletion timelines are described at the end of the page.

## Master data

ilert keeps personal data as long as required to provide the online services you have requested or registered for and comply with applicable laws. This includes configuration data such as services, escalation policies, users, integrations, and schedules. Master data is not subject to the moving data retention periods below and is only removed when you delete it or when your account is deleted.

## Moving data retention

Retention is measured from the time each record is created. When a record's retention period ends, the record is removed from the live system and cannot be recovered through the product.

{% hint style="info" %}
If you need to retain data beyond the periods listed below, you can use the ilert API or webhook streams to export records into your own storage for long-term archival.
{% endhint %}

| Data type                                     | Retention |
| --------------------------------------------- | --------- |
| Alerts & notifications                        | 18 months |
| Alert source logs (event data & correlations) | 18 months |
| Webhook logs                                  | 18 months |
| Call flow logs                                | 6 years   |
| Call flow log details                         | 18 months |
| Event flow logs                               | 2 years   |
| Event flow log details                        | 18 months |
| Incidents & incident timeline                 | 6 years   |
| Conversations & chat messages                 | 6 years   |
| Maintenance windows                           | 6 years   |
| Audit logs                                    | 6 years   |
| Reports                                       | 10 years  |

## Account deletion

If you request deletion of your account, all your account data — both configuration and moving data — is removed from the live system within 30 days (this is unrelated to the retentions mentioned above).

## Backups

Backups have their own retention cycle, separate from the periods above. Data deleted from the live system continues to exist in backups until those backups rotate out, after which it is no longer retained.


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