Getting started with call routing

Start with ilert call routing: configure incoming voice call paths, alert routing logic, and settings for incident response automation.

What is Call Routing?

Call routing is an add-on in ilert, designed to ensure incoming phone calls and voicemails are efficiently directed to the appropriate on-call responder. Calls are routed via ilert's intricate on-call schedules and escalation policies. With call routing, you are assigned a static, dedicated phone number (either local or toll-free, subject to availability). This number then intelligently and dynamically routes calls or voicemails to the current on-call responder in ilert.

Prerequisites

To access and utilize call routing, you must be on the Professional plan or a higher tier. Once you have purchased the call routing add-on, contact ilert support at [email protected] to activate a phone number in your account.

Phone number availability

We offer local phone numbers around the world. Please click on a continent below to see supported countries. For countries not listed below, please reach out to [email protected] to ask for availability.

North America

• United States

• Canada

• Barbados

• Dominican Republic

• El Salvador

• Jamaica

• Mexico

• Panama

• Puerto Rico

South America

• Argentina

• Chile

• Colombia

• Ecuador

• Grenada

• Brazil

Europe

• Austria

• Belgium

• Bosnia and Herzegovina

• Bulgaria

• Croatia

• Cyprus

• Czech Republic

• Estonia

• France

• Germany

• Greece

• Hungary

• Ireland

• Iceland

• Italy

• Luxembourg

• Portugal

• Poland

• Romania

• Slovenia

• Spain

• Switzerland

• Sweden

• Turkey

• United Kingdom

• Denmark

• Finland

• Netherlands

• Norway

Asia

• Indonesia

• Israel

• Japan

• Macau

• Philippines

• Thailand

Oceania

• Australia

• New Zealand

Africa & Middle East

• Benin

• Ghana

• Kenya

• Mali

• Mauritius

• South Africa

• Sudan

• Tunisia

• Uganda

• Bahrain

• Egypt

• Qatar

• Saudi Arabia

• United Arab Emirates (UAE)

Phone number availability is subject to regulation

Due to country-specific regulations, phone number provisioning may require identity documentation and location validation. Contact [email protected] to check availability in your desired locality.

Viewing provisioned phone numbers

Once a call routing number was provisioned from ilert support, you'll find your call routing numbers in the navigation bar at the top under Call routing -> Phone numbers.

Additionally, you can check if your number is in use and see which call flow it's in.

Next, create a call flow to configure your routing and assign a number to the call flow.

Routing calls using call flows