> For the complete documentation index, see [llms.txt](https://docs.ilert.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ilert.com/call-routing.md).

# Call Routing

- [Getting started with call routing](https://docs.ilert.com/call-routing/getting-started-with-call-routing.md): Start with ilert call routing: configure incoming voice call paths, alert routing logic, and settings for incident response automation.
- [Routing calls using call flows](https://docs.ilert.com/call-routing/call-flows.md): Explore ilert Call flows for advanced voice routing, dynamic call workflows, and enhanced incident call management.
- [Support hours node](https://docs.ilert.com/call-routing/call-flows/support-hours-node.md): Route calls differently during and outside your defined support hours using the Support hours node in an ilert call flow.
- [IVR menu node](https://docs.ilert.com/call-routing/call-flows/ivr-menu-node.md): Build a phone menu that routes callers based on the key they press using the IVR menu node in an ilert call flow.
- [Route call node](https://docs.ilert.com/call-routing/call-flows/route-call-node.md): Connect callers to a user or on-call schedule and control how targets are dialed using the Route call node in an ilert call flow.
- [Create alert node](https://docs.ilert.com/call-routing/call-flows/create-alert-node.md): Create an alert in an ilert alert source from a call flow, and optionally override the source's escalation policy and notification priority.
- [AI Voice Agent](https://docs.ilert.com/call-routing/ai-voice-agent.md)


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