> For the complete documentation index, see [llms.txt](https://docs.ilert.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ilert.com/call-routing.md).

# Call Routing

- [Getting started with call routing](https://docs.ilert.com/call-routing/getting-started-with-call-routing.md): Give your team a phone number that reaches whoever is on call, and turn the calls it receives into ilert alerts.
- [Routing calls using call flows](https://docs.ilert.com/call-routing/call-flows.md): Build a call flow on the visual canvas: add nodes, branch on what the caller does, and decide who gets reached.
- [Support hours node](https://docs.ilert.com/call-routing/call-flows/support-hours-node.md): Route calls differently during and outside your defined support hours using the Support hours node in an ilert call flow.
- [IVR menu node](https://docs.ilert.com/call-routing/call-flows/ivr-menu-node.md): Build a phone menu that routes callers based on the key they press using the IVR menu node in an ilert call flow.
- [Route call node](https://docs.ilert.com/call-routing/call-flows/route-call-node.md): Connect callers to a user or on-call schedule and control how targets are dialed using the Route call node in an ilert call flow.
- [Create alert node](https://docs.ilert.com/call-routing/call-flows/create-alert-node.md): Create an alert in an ilert alert source from a call flow, and optionally override the source's escalation policy and notification priority.
- [AI voice agent](https://docs.ilert.com/call-routing/ai-voice-agent.md): Let an AI agent answer the phone, work out why the caller is calling, collect the details, and route the call on what it learned.


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