Route call node

Connect callers to a user or on-call schedule and control how targets are dialed using the Route call node in an ilert call flow.

The Route call node connects the caller with a live person — a user selected directly, or the person currently on call in a schedule. It is the core "get a human on the phone" node, and you can fine-tune how multiple targets are dialed.

Select who to call

1. (Optional) In the Optional title field, enter a name to label the node on the canvas.
2. Under Select users or schedules, add one or more targets via + Add user or schedule:

   • A user target rings that specific person.
   • A schedule target rings whoever is currently on call in that schedule.
3. To ring an external number, use Add phone number. This requires a plan upgrade and is not available with the Call all targets simultaneously option.

Route call node configuration

Choose how targets are dialed

Use Call options to control the order in which targets are tried:

• Call in sequential order – targets are called one by one until someone picks up (default).
• Call in random order – targets are called one by one in a random order.
• Call all targets simultaneously – every target rings at once. This option is available on the Scale plan.

Call options — sequential, random, or all targets simultaneously (Scale plan)

You can further tune the dialing behavior:

• Repeats – how many times to cycle through the targets if no one answers (default: No repeats).
• Upload custom hold music – replace the default hold music with your own audio file.
• Ring timeout (seconds) – how long each target rings before moving on to the next (default: 45).

Branches

The Route call node adds two branches to the flow. Click the + icon under each branch to define what happens next.

Branch	Taken when
Call completed	A target answered and the call connected.
No one available	No target answered within the configured attempts.

The node adds a "Call completed" and a "No one available" branch

Example

A schedule-based flow with a fallback:

• Call completed → end the call.
• No one available → Voicemail, then Create alert so the on-call team is notified with the recording attached.

FAQ

What's the difference between a user target and a schedule target? A user target always rings the same person; a schedule target rings whoever is currently on call in that schedule, so it follows your rotation automatically.

Can I ring several people at the same time? Yes — choose Call all targets simultaneously under Call options. This option is available on the Scale plan.

Can I route to an external phone number? Yes, via Add phone number. This requires a plan upgrade, and external numbers can't be combined with the Call all targets simultaneously option.

What happens if nobody answers? Once the configured attempts and repeats are exhausted, the call follows the No one available branch — a good place for a Voicemail and Create alert node.