> For the complete documentation index, see [llms.txt](https://docs.ilert.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ilert.com/call-routing/call-flows/route-call-node.md).
# Route call node
The **Route call** node connects the caller with a live person — a user selected directly, the person currently on call in a [schedule](/on-call-management-and-escalations/on-call-schedules.md), or a [team](/users-and-access-management/teams.md). It is the core "get a human on the phone" node, and you can fine-tune how multiple targets are dialed.
## Select who to call
1. *(Optional)* In the **Optional title** field, enter a name to label the node on the canvas.
2. Under **Select users, schedules or teams**, add one or more targets via **Add user, schedule or team**:
* A **user** target rings that specific person.
* A **schedule** target rings whoever is currently on call in that schedule.
* A **team** target rings the team's members.
3. To ring a number that does not belong to an ilert user, use **Add phone number**. This requires the [Enterprise plan](https://www.ilert.com/pricing); on other plans the button carries an **Upgrade** prompt. External numbers cannot be combined with **Call all targets simultaneously**.
Prefer a schedule over a user wherever a rotation exists. A user target keeps ringing the same person after they hand over.
Route call node configuration
## Choose how targets are dialed
Use **Call options** to control the order in which targets are tried:
* **Call in sequential order** – targets are called one by one until someone picks up (default).
* **Call in random order** – targets are called one by one in a random order.
* **Call all targets simultaneously** – every target rings at once. Requires the [Scale plan](https://www.ilert.com/pricing) or higher; on lower plans the option is disabled and shows an **Upgrade** prompt.
Call options — sequential, random, or all targets simultaneously (Scale plan)
You can further tune the dialing behavior:
* **Repeats** – how many times to cycle through the targets if no one answers (default: `No repeats`).
* **Upload custom hold music** – replace the default hold music with your own audio file.
* **Ring timeout (seconds)** – how long each target rings before moving on to the next (default: `45`).
## Branches
The Route call node adds two branches to the flow. Click the **+** icon under each branch to define what happens next.
| Branch | Taken when |
| ------------------ | -------------------------------------------------- |
| `Call completed` | A target answered and the call connected. |
| `No one available` | No target answered within the configured attempts. |
The node adds a "Call completed" and a "No one available" branch
## Example
A schedule-based flow with a fallback:
* **Call completed** → end the call.
* **No one available** → **Voicemail**, then [Create alert](/call-routing/call-flows/create-alert-node.md) so the on-call team is notified with the recording attached.
## FAQ
**What's the difference between a user target and a schedule target?**\
A user target always rings the same person; a schedule target rings whoever is currently on call in that [schedule](/on-call-management-and-escalations/on-call-schedules.md), so it follows your rotation automatically.
**Can I ring several people at the same time?**\
Yes — choose **Call all targets simultaneously** under Call options. It requires the [Scale plan](https://www.ilert.com/pricing) or higher.
**Can I route to a phone number that is not an ilert user?**\
Yes, via **Add phone number**, on the [Enterprise plan](https://www.ilert.com/pricing). This is how you reach an outsourced night desk or a partner's hotline — someone who answers your calls but has no ilert account. External numbers can't be combined with **Call all targets simultaneously**.
**What happens if nobody answers?**\
Once the configured attempts and repeats are exhausted, the call follows the `No one available` branch — a good place for a Voicemail and Create alert node.
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