Uptime & Heartbeat Monitors

Routing calls based on support hours

iLert call routing numbers give you a lot of flexibility when it comes to calling the right agent at the right time.

When your basic configurations have been made, you may choose to route the incoming calls of your number based on more advanced routing options.

After enabling the support hours routing option you can enable the specific support hours of your use case and select the routing targets for inside and outside of those hours.

You may only select routing targets (escalation policies) which are added above in the IVR menu.

To be able to route to the voicemail as specific target, you will have to enable the voicemail in the settings below.

Note that if there is only one option in the routing options, the IVR menu will be skipped as there is no choice to be made