March 2026

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New features and improvements

  • We added support for multiple routing keys per escalation policy and event, enabling more flexible routing setups

  • We released new API endpoints for escalation policies to /resolve by routing key and to set /level to overwrite a specific escalation level, this also allows ilagent now to automatically sync policies based on Kafka or MQTT streams

  • We rebuilt the Call flow Voicemail node to support multilanguage transcriptions (this previously only supported english)

  • We enhanced the Maintenance window API with additional filters for services, sources, from, until, and state, these also enhance the UI options now

  • We launched a new Clickhouse backend for alert-reports, heavily reducing loading times, and added label filters for alert-reports

  • We expanded ManagedBy Terraform tracking and export to Call flows and Event flows

  • AI-SRE (beta): we retired the legacy AlertInvestigation and rewired RcaPolicy to RootCauseInvestigation for a cleaner root cause analysis experience

  • We added self-service payment via invoice as an additional payment option

  • We added custom HTTP header handling for more flexible webhook outbound integrations

  • The mobile app now supports bulk accept and resolve operations for alerts — long-press a list item to enter multi-select

Integration updates

  • We have introduced a new Google Chat alert source to customize ChatOps alert creation

  • We have introduced a new Pulsetic inbound integration

  • We added severity support to the ServiceNow, PRTG, Prometheus, Autotask and Jira event converters

  • We added event tags to ilert label conversion in the Zabbix integration

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