February 2021

New features

• Advanced support hours routing for call routing numbers

• Auto provision teams and mobile numbers with SSO

New and updated integrations

• New: Zammad Inbound and Outbound Integration

• New: Mattermost Outbound Integration

• New: Splunk Inbound Integration

• New: Elastic Search Guard Inbound Integration

• New: ServiceNow Inbound Integration

• Updated PRTG integration: custom alert summary and details based on PRTG placeholders.

Improvements

• Call Routing Number User Interface rework