June 2021

New and updated integrations

  • Zendesk inbound integration

  • Additional DingTalk Action that does not require a connector setup

New features

  • Added team-context HTTP header to control team context on a per request basis when using api keys

  • Escalation policy detail view has been added

  • Attaching comments to alerts is now additionally possible through the events API

Improvements

  • Improved team details in settings view

  • Preventing ongoing call routing sessions from intervention through accept and resolve actions through mobile

  • Email bounces are now made visible in the user contact information

  • Updated algorithm to improve search results in list views

Last updated

Was this helpful?