August 2022

New features

• This feature has been long-awaited by many customers: we have added support for Multiple Responders

• => Escalation policy rules now support multiple users and schedules

• => During the escalation of an alert all responders will be added to the alert

• => A user may request additional help of another responder on any open alert

• We have added a new messenger for alert notifications: Telegram, users may connect their ilert account to their Telegram app and respond to alerts on their favorite messenger

• We have added live updates to our alert list view

• Status pages of a team can now be managed in the team admin view

Improvements

• We have completely reworked the alert list view, users will now see additional information and improvements such as responders and their individual alert status, escalation policy filter, aggregation status of events for a specific alert, bulk resolve comments, highly reduced load and response times, deep links for filter configurations

• We have completely reworked the user list view, admins have now access to new tools and filters that should help them with their day to day tasks: filter for roles, mfa status and team membership, pagination, highly reduced load and response times, deep links for filter configurations

• Increased status page service limit from 30 to 100

• Doubled the API rate limits for Terraform clients

• Improved response time of team edit view

New and updated integrations

• Increased amount of fetched companies for Autotask connectors to 1000 and added a search view to the selection

Other

• Alert reports are now available in the professional plan, on-call reports stay a premium only feature