# December 2024 ### New features and improvements * ilert now supports **Coverage Requests**, starting with the mobile app, you may now request a shift override from one of your on-call buddies, with the tap on a button your colleagues are notified immediately and can choose to accept or decline the request while you will receive another notificatin depending on their decision. * We have optimized the **call flow builder experience**, lots of internal and external feedback has been used to shape an even better UX when building flows, especially larger flows * Call flow "Route call" nodes now support a dedicated choice for **agent call timeout**s and the default has been reduced from 60 to 45 seconds (Note: the legacy call routing solution has always used 60 seconds) * There is a new call flow node **Agentic Concierge**, it has moved into closed BETA. It replaces your IVR menus and more; use a real-time AI agent to communicate with your caller to identify the callers intent and gather additional information, use the identified intent to decide your branch flow. Let us know if you would like to try it out, before it moves into GA. * We launched **ilert wrapped 2024, hope you had a great year with us** :) --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.ilert.com/changelog/2024/december-2024.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.