March 2024

New features and improvements

  • We have launched Call Flows aka Call Routing 2.0 as closed BETA for selected customers, offering a completely new way to build and configure your call routing experience, reach out if you wish to join the BETA

  • AI assisted schedule creation is now in open BETA

  • We have added a new UI for Account owners and Admins to get information on the current plan, quota and usage of the account (find it via: Navigation -> Cog -> Usage and limits)

  • Public status pages now remind subscribers of their missing opt-in up to 1 week

  • Public status page subscriptions can now apply a filter to choose to subscribe to specific services only

  • We have added a new inbound integration: HaloITSM

  • We have added a new inbound integration: Kibana

  • We have reworked the Elastic Watcher integration

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