June 2025

New features and improvements

• We have released a brand new version of the alert detail view, focussing on real-time collaboration and opening the doors for near future AI powered features like our AI Investigator

• Call flows now support an "accept on answer" feature for the "Create alert node" (this was in particular request from legacy call routing users that were looking for a similar behaviour in their new call flows)

• Call flow voicemails now automatically attach a transcription shortly after the call to any opened alerts

• We have launched a new schedule detail view design that also allows you to overlay public holidays of multiple countries in the timeline

• We have launched a new on-call reports design

• We have introduced an option for users to configure notifications for new alert chat messages

Integration updates

• New inbound integration Alibaba CloudMonitor