Look up who is on-call in Google Chat

Check who is on-call right from Google Chat using the /il-oncall command without leaving your team's spaces.

Connect your Google Chat with ilert first.

Before you proceed, please make sure that an administrator has connected your Google Chat workspace with your ilert account (as described in our Google Chat App guide).

The /il-oncall command lets you look up who is on-call from any Google Chat space. There are two ways to configure the on-call lookup feature:

1. Restrict lookup to Google Chat users with an ilert account: This mode doesn't require any additional configuration other than installing the ilert app (as described in the Google Chat App guide).

2. Allow any Google Chat user to use the on-call lookup feature: This method requires the creation of a dedicated Google Chat alert source in ilert and allows you to control the Google Chat spaces where users can check who is on-call.

Option 1: Restrict to Google Chat users with an ilert account

Once you have the ilert app installed in your Google Chat workspace, any Google Chat user with an ilert account can look up who is on-call from any space by mentioning the ilert app with /il-oncall.

Select one of the options: on-call lookup for alert sources or for escalation policies. Then click on the corresponding Search button. You will then see the on-call person's details.

Option 2: Allow any Google Chat user to use on-call lookup

You can let any Google Chat user (even if they don't have an ilert account) check who is on-call from Google Chat. To do so, you need to create a dedicated Google Chat alert source in ilert.

1. In the upper menu of the ilert interface, go to Alert sources --> Alert sources and click on Create new alert source.

2. Select Google Chat as the alert source type, give it a name, select an escalation policy, and click on Create button.

3. In the next screen, click on the Google Chat settings tab to configure the Google Chat space where this alert source should be available, and where users should be able to look up who is on-call.

Now, any Google Chat user in your workspace will be able to use the on-call lookup feature from the configured spaces.