> For the complete documentation index, see [llms.txt](https://docs.ilert.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ilert.com/chatops/google-chat/look-up-who-is-on-call-in-google-chat.md).
# Look up who is on call in Google Chat
Answer "who do I page?" inside Google Chat with the /il-oncall slash command, for an alert source or an escalation policy.
{% hint style="info" %}
**Install and connect the ilert app first**
An **Admin** or **Account owner** connects the app once, as described in the [Google Chat app guide](/chatops/google-chat/google-chat-app.md).
{% endhint %}
`/il-oncall` answers who is on call, in the space you type it in.
There are two ways to set it up:
| | Who can look up | What you configure |
| -------------- | ------------------------------------------------ | --------------------------------------------------------- |
| **Restricted** | Google Chat users who also have an ilert account | Nothing beyond connecting the app |
| **Open** | Anyone in the Workspace | A Google Chat alert source with the on-call option ticked |
## Option 1: Restrict to Google Chat users with an ilert account
Anyone whose ilert username or email address matches their Google address can type `/il-oncall` in a space the app has been added to. The dialog offers **Search an alert source** and **Search an escalation policy**, each with its own **Search** button, over what that person may read in ilert.
Each field has its own Search button.
In a space that belongs to a Google Chat alert source, the dialog opens with that source's on-call people already listed, and the search boxes underneath.
## Option 2: Let anyone in the Workspace look up who is on call
Useful in a team's own space: colleagues ask who to page without knowing the name of an escalation policy, and without an ilert account.
{% stepper %}
{% step %}
## Create or open a Google Chat alert source
Follow [Create alerts in Google Chat](/chatops/google-chat/create-alerts-in-google-chat.md#option-2-let-anyone-in-the-workspace-raise-an-alert) to create one, or open the **Google Chat settings** tab of an existing Google Chat alert source. One alert source covers both commands.
{% endstep %}
{% step %}
## List the spaces and the escalation policies
Under **Google Chat spaces**, add the spaces where the lookup should work. Under **Escalation policies**, choose the policies it should report on, at most 10. With none chosen, the alert source's own escalation policy is used.
{% endstep %}
{% step %}
## Turn the lookup on
Under **/il-oncall slash command configuration**, tick **Let Google Chat users without an ilert account see who is on-call using the /il-oncall slash command**.
This also ticks **Include the primary phone number of the user who is on-call in on-call posts**. Untick it if the phone numbers of your on-call people should not be shown to everyone in the space.
{% endstep %}
{% step %}
## Save
Click **Continue setup** on a new alert source, or **Save** on one that is already set up.
{% endstep %}
{% endstepper %}
Anyone in those spaces can now type `/il-oncall` and get the list, without a search.
## What the answer shows
* One block per escalation policy, with the people on call.
* **Only the first escalation level** of each policy. Later levels, and the delays between them, are not shown — the answer is "who gets paged first", not the whole policy.
* A user rule shows that user as always on call; a schedule shows the current shift and when it ends; a team rule lists its members.
* Phone numbers, where you allowed them.
* A footer names the time zone the times are given in — yours, as Google Chat reports it.
## FAQ
### Someone without an ilert account gets "Failed to fetch data for your ilert account…"
The space's Google Chat alert source does not allow the open lookup. Tick **Let Google Chat users without an ilert account see who is on-call using the /il-oncall slash command** in that alert source's **Google Chat settings**.
### Searching an alert source answers with one escalation policy
A search by alert source reports that source's own escalation policy. The longer list you configured on a Google Chat alert source is what people see when they run `/il-oncall` in one of its spaces without searching.
### Can I hide phone numbers?
Yes. Untick **Include the primary phone number of the user who is on-call in on-call posts**. People who do have an ilert account still see the numbers.
### Does the lookup show the whole escalation policy?
No, only its first level. Open the escalation policy in ilert to see every level.
---
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