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Kickstart incident‑communication with ilert: configure status pages to inform users and stakeholders in real time.
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Kickstart incident‑communication with ilert: configure status pages to inform users and stakeholders in real time.
Last updated
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Was this helpful?
ilert's incident comms product is a suite of capabilities to effectively communicate incidents to stakeholders and external users.
Incident communication is the process of informing users that a service is experiencing issues in a way that will likely impact the user experience.
Spend less time on manual incident communication and focus on resolving incidents.
Build trust with your customers by keeping your users in the loop during an incident
Reduce incoming support requests during incidents
Incidents are the main way to communicate with your users when you are experiencing user impacting issues with the services you provide to them.
Services model business capabilities to which subscribers can subscribe to receive updates about incidents. Any user in ilert can subscribe to incidents, services and status pages.
Status pages are one way to help you inform users about outages and maintenances of one or more service.
Metrics: Use metrics in status pages to showcase how well your services are performing. You can submit your own metrics data or import metrics from your existing tools (e.g. Datadog).