On-call management & Escalations
Uptime & Heartbeat Monitors
Integrations
Getting started
iLert's incident comms product is a suite of capabilities to effectively communicate incidents to stakeholders and external users.

What is incident communication?

Incident communication is the process of informing users that a service is experiencing issues in a way that will likely impact the user experience.

Why use iLert's incident comms features?

  • Spend less time on manual incident communication and focus on resolving incidents.
  • Build trust with your customers by keeping your users in the loop during an incident
  • Reduce incoming support requests during incidents

The basics

  • Incidents are the main way to communicate with your users when you are experiencing user impacting issues with the services you provide to them.
  • Services model business capabilities to which subscribers can subscribe to receive updates about incidents. Any user in iLert can subscribe to incidents, services and status pages.
  • Status pages are one way to help you inform users about outages and maintenances of one or more service.
Copy link
Edit on GitHub
Outline
What is incident communication?
Why use iLert's incident comms features?
The basics