Getting started

Coordinate your incident response and keep users informed with ilert's incidents, status updates, services, and status pages.

ilert helps you both coordinate your response to an incident and communicate it to the people who depend on your services—while keeping the two clearly separated.

Why it matters

• Bring your response team together in one place instead of coordinating across noisy alerts.

• Keep customers and stakeholders informed, building trust during an incident.

• Reduce incoming support requests by communicating proactively.

• Decide deliberately what to share publicly, and when.

The building blocks

• Incidents are the coordination record for a significant event. Declare an incident to link alerts, page responders, track a timeline, and run the response to resolution.

• Status updates are the public-facing messages you post about an incident. They appear on your status pages and are also delivered directly to ilert users—such as those with the VIEWER role—who are subscribed to an affected service or status page.

• Services model the business capabilities your users care about. Incidents and status updates reference services, and users can subscribe to them for notifications.

• Status pages are public or private pages that show the current status of your services and the history of status updates.

• Metrics show how well your services are performing on a status page. You can submit your own metrics data or import it from tools such as Datadog.

How it fits together

An alert pages your on-call responder. When the issue needs coordinated response, you declare an incident—the internal hub where your team works the problem. If the incident affects customers, you post a status update to your status pages, keeping internal detail private and public communication deliberate.

Availability of incidents

The incident coordination features are available for ilert accounts created after May 18, 2026, and are rolling out to existing accounts over the coming weeks and months. To opt in sooner, contact [email protected]. Status updates, services, and status pages are available to all accounts.