Incident channels

Connect a Slack, Microsoft Teams, or Google Chat channel to an incident in ilert for real-time coordination.

An incident channel is a dedicated chat channel connected to an incident for real-time coordination. It gives your responders one place to talk through the response while the incident keeps the structured record.

For a live call rather than a written conversation, attach a conference bridge—an incident can have both.

Before you start

Incident channels rely on a connected chat integration. Make sure one of the following is set up for your account:

• Slack
• Microsoft Teams
• Google Chat

See the ChatOps overview for how to connect a chat tool to ilert.

Create an incident channel

You can connect a channel in two ways:

• While declaring an incident — select Create incident channel in the Declare incident dialog.
• From an existing incident — in the incident view, use the Incident channel section to create one.

If more than one chat platform is connected to your account, you choose which one to use when the channel is created.

An incident can have one incident channel. The platform is fixed once the channel is created—you can disconnect a channel, but you cannot switch it to a different platform.

Keeping the channel and timeline in sync

Once a channel is connected, comments are kept in sync between ilert and the channel, so the conversation and the incident timeline stay aligned. This also means the channel can be included when you generate a post-mortem with ilert AI.