Dotcom-Monitor Integration

Connect Dotcom-Monitor monitor events to ilert with an inbound webhook and a custom Dotcom-Monitor JSON alert template.

Dotcom-Monitor is a web performance and availability monitoring platform. By integrating Dotcom-Monitor with ilert, you can route monitor failures to on-call responders in ilert and centralize escalation and incident response.

In ilert: Create a Dotcom-Monitor alert source

1. Go to Alert sources -> Alert sources and click Create new alert source.

1. Search for Dotcom-Monitor in the search field, click the Dotcom-Monitor tile, and then Next.

1. Give your alert source a name, optionally assign teams, and click Next.
2. Select an escalation policy by creating a new one or assigning an existing one.

1. Select your Alert grouping preference and click Continue setup. You may click Do not group alerts for now and change it later.

1. The next page shows additional settings, such as custom alert templates or notification priority. Click Finish setup for now.
2. On the final page, copy the generated Dotcom-Monitor URL. You will use this URL in Dotcom-Monitor.

In Dotcom-Monitor: Create a custom alert template

1. In the Dotcom-Monitor dashboard, click Manage in the left navigation.

1. Click Custom Alert Templates.

1. Click + New Template.

1. Enter a template name (for example, ilert template) and set the format to Json.

1. Paste the following template body:

{
    "monitor": { 
        "MonitorName": "@Model.RootResponse.Monitor.Name",
        "MonitoringTime": "@Model.Monitor_DateTime"
    },
    "device": @{
    var device = Model.RootResponse.Device;
    }
    {
        "PlatformType": "@device.PlatformType",
        "DeviceName": "@device.Name",
        "Tags": [
            @if (device.Tags != null)
            {
                foreach (var tag in device.Tags)
                {
                    <text>
                        {
                        "Name": "@tag.Name",
                        "Color": "@tag.Color"
                        }
                        @if(tag != device.Tags.Last()){ <text>,</text> }
                    </text>
                }
            }
        ],
        "DeviceReportingUrl": "@Model.OnlineReportLink?CUID=@Model.OnlineReportCUID"
    },
    "errorDetails": [@foreach (var sessionResponse in Model.SessionResponses)
    {
        foreach (var response in sessionResponse.Children)
        {
            <text>
                {
                "TaskType": "@response.Task.TaskType_Name",
                "DetailsUrl": "@Model.DMUserLink/client/response-details/hit?id=@response.ID&StartTime=@response.StartTimeJson&rootId=@Model.RootResponse.ID&cuid=@Model.OnlineReportCUID",
                "ViewTaskUrl": "@Model.DMUserLink/v2/EditLegacyTask/@response.Device.ID/@response.Task.ID",
                "TaskName": "@response.Name",
                "Target": "@response.Target",
                "Errors": [
                @if (response.AllErrors != null)
                {
                    foreach (var error in response.AllErrors)
                    {
                        <text>
                            {
                            "ErrorType": "@error.ErrorType",
                            "ErrorCode": "@error.ErrorCode",
                            "Reason": " @error.Reason"
                            }
                            @if(error != response.AllErrors.Last()){ <text>,</text> }
                        </text>
                    }
                }
                ]
                }
            </text>
        }
    }],
    "monitoringResults": [@foreach (var response in Model.LastXResponses)
    {
        <text>
            {
            "MonitorName": "@response.Monitor.Name",
            "Status": "@(response.IsFail ? "Error" : "Ok")",
            "Start": "@response.Start",
            "DetailsUrl": "@Model.WaterFallLink?id=@response.ID&StartTime=@response.StartTimeJson"
            }
            @if(response != Model.LastXResponses.Last()){ <text>,</text> }
        </text>
    }],
    "firstError": {
        "DownStateResponseMonitorName": "@Model.DownStateResponse.Monitor.Name",
        "StartMonitorDowntime": "@Model.StartMonitorDowntime"
    }
}

1. Click Validate, then click Create Template.

In Dotcom-Monitor: Create a delivery address group

1. In Dotcom-Monitor, go to Manage -> Delivery Address Groups.

1. Click + New Group.

1. Enter a group name (for example, ilert group) and optional description.
2. Click New Address.

1. Select Webhook as the delivery address type.
2. In Webhook URL, paste the Dotcom-Monitor URL you copied from ilert.

1. Set Request Type to POST.
2. Expand Post Data and configure:

   • Data Type: Raw
   • Content Type: JSON
   • Body: select the previously created ilert template

1. Click Done, then click Create Group.

In Dotcom-Monitor: Assign the delivery group to a monitor

1. Open the monitor (device) you want to alert on.
2. Go to Alerts settings for that monitor.
3. In Delivery Address Groups, click Select Groups.

1. Select the previously created group (for example, ilert group).
2. Keep escalation behavior as needed (for example, Immediate) and enable/disable Resend Uptime Alert based on your notification preference.
3. Click Save Changes or Save & Close.

FAQ

Will alerts in ilert be resolved automatically?

Yes. When Dotcom-Monitor sends a recovery event for the same monitor, ilert resolves the corresponding alert automatically.