# HaloITSM Integration
This integration enables you to connect ilert and HaloITSM easily and receive critical HaloITSM alerts via push, SMS, and voice notifications.
## In ilert: Create a HaloITSM alert source
1. Go to **Alert sources** --> **Alert sources** and click **Create new alert source**.
2. Search for **HaloITSM** in the search field, click the HaloITSM tile, and then **Next**.
3. Give your alert source a name, optionally assign teams, and click **Next**.
4. Select an **escalation policy** by creating a new one or assigning an existing one.
5. Select your [Alert grouping](https://docs.ilert.com/alerting/configure-alerting/alert-sources#alert-grouping) preference and click **Continue setup**. You may click **Do not group alerts** for now and change it later.
6. The next page shows additional settings, such as customer alert templates or notification priority. Click **Finish setup** for now.
7. On the final page, an API key and/or webhook URL will be generated. You will need it later.
## In HaloITSM: Create a Custom Webhook integration
1. On the sidebar, click **Configuration**.
2. In the **search bar** enter "Custom integrations" and select **Custom integrations** from the results.
3. Click **New**.
4. Enter a Name and the following Base URL `https://api.ilert.com/`.
5. Save the custom integration.
6. Now, click **Methods**.
7. Then, click **New**.
8. Enter a **Name**.
9. Change the **Method** to POST and enter the previously created URL path into the field.
10. Click **Body** and choose **JSON**.
11. Add the following payload to the body.
{% tabs %}
{% tab title="Recommended payload" %}
```
{
"ticket" : {
"status" : {
"id" : <>,
"name" : <>,
"shortname" : <>
},
"id" : <>,
"summary" : <>,
"details" : <>,
"dateoccurred" : <>,
"dateclosed" : <>,
"tickettype" : {
"id" : <>,
"name" : <>
},
"priority" : {
"id" : <>,
"name" : <>
},
"client_id" : <>,
"client_name" : <>,
"site_id" : <>,
"site_name" : <>,
"team" : <>,
"agent" : {
"id" : <>,
"name" : <>
},
"organisation_id" : <>,
"department_id" : <>,
"workflow_name" : <>,
"oppcompanyname" : <>
}
}
```
{% endtab %}
{% tab title="Full payload" %}
```
{
"ticket" : <>
}
```
{% endtab %}
{% endtabs %}
12. In the next step add a new Runbook.
13. Enter a name for your newly created Runbook.
14. Add the following Events for the Runbook: "New Ticket Logged" and "Ticket Status Changed".
15. Now click **Flow Chart** and **Edit**.
16. Enter a **Step Name**.
17. Change the Type to Action. Choose the **Action type** "Execute an Integration Method" and **Method** "ilert integration: send ticket to ilert" (previously created method).
18. Save the Step.
19. Edit the other two steps.
20. Save the Runbook.
## FAQ
**Will alerts in ilert be resolved automatically?**
Yes, HaloITSM will resolve the ilert alert once the ticket is closed or resolved.
---
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