# Help Scout Integration
[Help Scout](https://www.helpscout.com/) is a customer support platform for managing conversations across email and shared inboxes. By integrating Help Scout with ilert, you can route important support events to the right on-call teams and manage incident response in one place.
## In ilert: Create a Help Scout alert source
1. Go to **Alert sources** -> **Alert sources** and click **Create new alert source**.
2. Search for **Help Scout** in the search field, click the Help Scout tile, and then **Next**.
3. Give your alert source a name, optionally assign teams, and click **Next**.
4. Select an **escalation policy** by creating a new one or assigning an existing one.
5. Select your [Alert grouping](https://docs.ilert.com/alerting/configure-alerting/alert-sources#alert-grouping) preference and click **Continue setup**. You may click **Do not group alerts** for now and change it later.
6. The next page shows additional settings, such as custom alert templates or notification priority. Click **Finish setup** for now.
7. On the final page, copy the generated **Help Scout URL**. You will use this URL in Help Scout.
## In Help Scout: Add a webhook app
1. In Help Scout, go to **Manage** -> **Apps**.
2. Search for **webhook** in the Apps Directory and click **Add** on **Webhooks**.
3. In the **Webhooks** app settings, paste the previously copied Help Scout URL from ilert into **Callback URL**.
4. Keep the app **Active** and select the event types you want to send to ilert (for example, conversation created, assigned, and status updated events).
## FAQ
#### **Will alerts in ilert be resolved automatically?**
Yes. When Help Scout sends the corresponding closed/status update event for the same conversation, ilert resolves the matching alert automatically.
