# Livewatch Integration

[Livewatch](https://www.livewatch.de/) is a monitoring platform designed to detect downtime, performance degradation, and connectivity issues in real time. It helps businesses stay ahead of service interruptions by sending alerts whenever a monitored service goes offline or recovers. Integrating Livewatch with ilert via webhooks enables you to automatically escalate alerts to your on-call team, trigger incident workflows, and ensure faster resolution times. This integration centralizes alerts, reduces missed notifications, and improves overall service reliability.

## In ilert: Create a Livewatch alert source

1. Go to **Alert sources** -> **Alert sources** and click **Create new alert source**.

   <figure><img src="/files/rmL9OoRxcWnDwcJZQm4Y" alt=""><figcaption></figcaption></figure>
2. Search for **Livewatch** in the search field, click the Livewatch tile, and then **Next**.

   <figure><img src="/files/1WoRRYB5U40PbeMJ7Hit" alt=""><figcaption></figcaption></figure>
3. Give your alert source a name, optionally assign teams, and click **Next**.
4. Select an **escalation policy** by creating a new one or assigning an existing one.

   <figure><img src="/files/y4Bakf2apGhBN56U8ZPR" alt=""><figcaption></figcaption></figure>
5. Select your [Alert grouping](/alerting/configure-alerting/alert-sources.md#alert-grouping) preference and click **Continue setup**. You may click **Do not group alerts** for now and change it later.

   <figure><img src="/files/nTlB0ZCIW1SP3dj6P9nO" alt=""><figcaption></figcaption></figure>
6. The next page shows additional settings, such as customer alert templates or notification priority. Click **Finish setup** for now.
7. On the final page, an API key and/or webhook URL will be generated. You will need it later.

<figure><img src="/files/ZknLVR6gkAs89WJ7YAOo" alt=""><figcaption></figcaption></figure>

## In Livewatch: Creating a webhook integration

1. On the sidebar, navigate to **Contacts**.

<figure><img src="/files/3Lrr24beejF9vmEtsfBK" alt=""><figcaption></figcaption></figure>

2. Click **Create new contact**.

<figure><img src="/files/xSIfCVu4VsXdOJeO1XmK" alt=""><figcaption></figcaption></figure>

3. Select **ilert** from the dropdown menu.

<figure><img src="/files/AzZ0wPqa6FpYpvVEDV3V" alt=""><figcaption></figcaption></figure>

4. Paste the **previously generated integration URL** from ilert into the **ilert Url (Livewatch-URL)** field.
5. Enter a **Contact name**.
6. Save the contact to finish the setup.

<figure><img src="/files/ddSKsEZNL5H8ZhzrssDy" alt=""><figcaption></figcaption></figure>

## FAQ

#### **Will alerts in ilert be resolved automatically?**

Yes, as soon as a Livewatch sends an alert event with field `state` value set to `1`, corresponding alert in ilert will be resolved.


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