Livewatch Integration

Learn how to connect Livewatch to ilert using a webhook integration for automated incident escalation.

Livewatch is a monitoring platform designed to detect downtime, performance degradation, and connectivity issues in real time. It helps businesses stay ahead of service interruptions by sending alerts whenever a monitored service goes offline or recovers. Integrating Livewatch with ilert via webhooks enables you to automatically escalate alerts to your on-call team, trigger incident workflows, and ensure faster resolution times. This integration centralizes alerts, reduces missed notifications, and improves overall service reliability.

In ilert: Create a Livewatch alert source

Go to Alert sources -> Alert sources and click Create new alert source.
Search for Livewatch in the search field, click the Livewatch tile, and then Next.
Give your alert source a name, optionally assign teams, and click Next.
Select an escalation policy by creating a new one or assigning an existing one.
Select your Alert grouping preference and click Continue setup. You may click Do not group alerts for now and change it later.
The next page shows additional settings, such as customer alert templates or notification priority. Click Finish setup for now.
On the final page, an API key and/or webhook URL will be generated. You will need it later.

In Livewatch: Creating a webhook integration

On the sidebar, navigate to Contacts.

Click Create new contact.

Select ilert from the dropdown menu.

Paste the previously generated integration URL from ilert into the ilert Url (Livewatch-URL) field.
Enter a Contact name.
Save the contact to finish the setup.

FAQ

Will alerts in ilert be resolved automatically?

Yes, as soon as a Livewatch sends an alert event with field state value set to 1, corresponding alert in ilert will be resolved.

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Last updated 9 months ago

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