# Livewatch Integration

[Livewatch](https://www.livewatch.de/) is a monitoring platform designed to detect downtime, performance degradation, and connectivity issues in real time. It helps businesses stay ahead of service interruptions by sending alerts whenever a monitored service goes offline or recovers. Integrating Livewatch with ilert via webhooks enables you to automatically escalate alerts to your on-call team, trigger incident workflows, and ensure faster resolution times. This integration centralizes alerts, reduces missed notifications, and improves overall service reliability.

## In ilert: Create a Livewatch alert source 

1. Go to **Alert sources** -> **Alert sources** and click **Create new alert source**.

   <figure><img src="https://3394882078-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M76ygPnS4HUcFSX8ulm%2Fuploads%2FjX0cS4q7woTXKajZmc1W%2FScreenshot%202023-08-28%20at%2010.21.10.png?alt=media&#x26;token=8ef3666b-84eb-4b51-abee-f07303313941" alt=""><figcaption></figcaption></figure>
2. Search for **Livewatch** in the search field, click the Livewatch tile, and then **Next**.&#x20;

   <figure><img src="https://3394882078-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M76ygPnS4HUcFSX8ulm%2Fuploads%2FlXzQlJpaTFSR49AZk0xA%2FScreenshot%202023-08-28%20at%2010.24.23.png?alt=media&#x26;token=cffeacb4-57b9-47d4-827d-b0f6b1afd914" alt=""><figcaption></figcaption></figure>
3. Give your alert source a name, optionally assign teams, and click **Next**.
4. Select an **escalation policy** by creating a new one or assigning an existing one.

   <figure><img src="https://3394882078-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M76ygPnS4HUcFSX8ulm%2Fuploads%2FNnuZqONaIhbOf6fn4OkZ%2FScreenshot%202023-08-28%20at%2011.37.47.png?alt=media&#x26;token=8a74f7b5-5bd2-4eea-97fa-1c1dbb041333" alt=""><figcaption></figcaption></figure>
5. Select your [Alert grouping](https://docs.ilert.com/alerting/configure-alerting/alert-sources#alert-grouping) preference and click **Continue setup**. You may click **Do not group alerts** for now and change it later.&#x20;

   <figure><img src="https://3394882078-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M76ygPnS4HUcFSX8ulm%2Fuploads%2FueugN4JgHn1c90ggFA6u%2FScreenshot%202023-08-28%20at%2011.38.24.png?alt=media&#x26;token=b8009daf-3ca8-4264-a6fa-e42ef7333205" alt=""><figcaption></figcaption></figure>
6. The next page shows additional settings, such as customer alert templates or notification priority. Click **Finish setup** for now.
7. On the final page, an API key and/or webhook URL will be generated. You will need it later.

<figure><img src="https://3394882078-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M76ygPnS4HUcFSX8ulm%2Fuploads%2FMHad3YHLZGn3A6yeD5WI%2Fil-1.png?alt=media&#x26;token=5b0aebeb-caac-4ac5-902b-4c4803bad5ef" alt=""><figcaption></figcaption></figure>

## In Livewatch: Creating a webhook integration

1. On the sidebar, navigate to **Contacts**.

<figure><img src="https://3394882078-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M76ygPnS4HUcFSX8ulm%2Fuploads%2FrDLbmrKDzPa2wyxY3Ox5%2F1.png?alt=media&#x26;token=598ff243-fd40-4a8b-a662-5514ca46a420" alt=""><figcaption></figcaption></figure>

2. Click **Create new contact**.

<figure><img src="https://3394882078-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M76ygPnS4HUcFSX8ulm%2Fuploads%2FyW7y5LgUxkQ9Iw3cyJe3%2F2.png?alt=media&#x26;token=9ae025a3-8bb0-495c-a881-57d66cff11ca" alt=""><figcaption></figcaption></figure>

3. Select **ilert** from the dropdown menu.

<figure><img src="https://3394882078-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M76ygPnS4HUcFSX8ulm%2Fuploads%2FtxZCylzDLiqJRpIsAOyV%2Fnew-1.png?alt=media&#x26;token=39019abd-4c16-4fee-96dc-60d32854708b" alt=""><figcaption></figcaption></figure>

4. Paste the **previously generated integration URL** from ilert into the **ilert Url (Livewatch-URL)** field.
5. Enter a **Contact name**.
6. Save the contact to finish the setup.

<figure><img src="https://3394882078-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M76ygPnS4HUcFSX8ulm%2Fuploads%2FpovNOVYofXhnR1rYXbnW%2Fnew-2.png?alt=media&#x26;token=1da028de-44dd-46f2-991f-c5e65b162f6a" alt=""><figcaption></figcaption></figure>

## FAQ

#### **Will alerts in ilert be resolved automatically?**

Yes, as soon as a Livewatch sends an alert event with field `state` value set to `1`, corresponding alert in ilert will be resolved.