New Relic Workflow Integration

Send New Relic alert events to ilert so on-call engineers get notified of application or infrastructure anomalies promptly with clear escalation.

With New Relic's integration in ilert, alerts from application or infrastructure monitoring – like error rates, transaction slowdowns, or deployment impacts – are sent to on-call teams via ilert. Automated routes and escalation policies help teams detect issues and respond before they affect service quality.

In ilert: Create a New Relic alert source

1. Go to Alerting → Alert sources and click Create new alert source.
2. Search for New Relic, click its tile, and click Next.
3. Give your alert source a name, optionally assign teams, and click Next.
4. Choose who gets notified: select Use existing escalation policy and pick a policy, or Generate new escalation policy to start with a basic one that notifies you first. Click Next.

   

   Pick an existing escalation policy, or generate a basic one without leaving the wizard.
5. Select Default grouping and click Continue setup. It groups events by the alert key the integration sets; the other grouping options are easier to judge once events are arriving.
6. The next page shows more settings, such as notification priority and alert templates. Click Finish setup for now; you can change them later.
7. On the final page, ilert shows the integration key and URL for this alert source. You will need them later in this guide.

In New Relic: Add ilert as a Destination

1. In the sidebar, go to Alerts & AI -> Destinations -> Webhook

1. Enter a Webhook name and in the field Endpoint URL insert the Webhook URL generated in ilert.

1. On the sidebar go to Alert conditions (Policies)

1. Click on the New alert policy button.

1. Enter an Alert policy name and click on the Set up notifications button

1. On the next step click on Webhook

1. Enter a channel name and choose the previous created destination in the Destination field.

1. To test this channel, we need to change the values of both keys: state and trigger to "ACTIVATED" and "STATE_CHANGED". This prevents the testing of an already closed alert. Click on Send test notification. After testing, click on Revert changes and save the message.

1. On the next page click on Activate workflow, to save and activate the workflow.

FAQ

Will alerts in ilert be resolved automatically?

Yes, as soon as an issue has been closed in New Relic, the associated alert in ilert will be resolved automatically.

Will alerts in ilert be accepted automatically?

Yes, as soon as an issue has been acknowledged, the associated alert in ilert will be accepted automatically.

Can I use customised tags for my alerts?

Yes, customised tags will appear in the alert details tab.