# New Relic Workflow Integration
With [New Relic](https://newrelic.com/)’s integration in ilert, alerts from application or infrastructure monitoring – like error rates, transaction slowdowns, or deployment impacts – are sent to on-call teams via ilert. Automated routes and escalation policies help teams detect issues and respond before they affect service quality.
## In ilert: Create a New Relic alert source
1. Go to **Alert sources** --> **Alert sources** and click on **Create new alert source**
2. Search for **New Relic** in the search field, click on the New Relic tile and click on **Next**.
3. Give your alert source a name, optionally assign teams and click **Next**.
4. Select an **escalation policy** by creating a new one or assigning an existing one.
5. Select you [Alert grouping](/alerting/configure-alerting/alert-sources.md#alert-grouping) preference and click **Continue setup**. You may click **Do not group alerts** for now and change it later.
6. The next page show additional settings such as customer alert templates or notification prioritiy. Click on **Finish setup** for now.
7. On the final page, an API key and / or webhook URL will be generated that you will need later in this guide.
## In New Relic: Add ilert as a Destination
1. In the sidebar, go to **Alerts & AI** -> **Destinations** -> **Webhook**
2. Enter a **Webhook name** and in the field **Endpoint URL** insert the Webhook URL generated in ilert.
3. On the sidebar go to **Alert conditions (Policies)**
4. Click on the **New alert policy** button.
5. Enter an **Alert policy name** and click on the **Set up notifications** button
6. On the next step click on **Webhook**
7. Enter a channel name and choose the previous created destination in the **Destination** field.
8. To test this channel, we need to change the values of both keys: `state` and `trigger` to "ACTIVATED" and "STATE\_CHANGED". This prevents the testing of an already closed alert. Click on **Send test notification**. After testing, click on **Revert changes** and save the message.
9. On the next page click on **Activate workflow**, to save and activate the workflow.
## FAQ
**Will alerts in ilert be resolved automatically?**
Yes, as soon as an issue has been closed in New Relic, the associated alert in ilert will be resolved automatically.
**Will alerts in ilert be accepted automatically?**
Yes, as soon as an issue has been acknowledged, the associated alert in ilert will be accepted automatically.
**Can I use customised tags for my alerts?**
Yes, customised tags will appear in the alert details tab.
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