Odoo Inbound Integration

In ilert: Create an Odoo alert source

1. Go to Alert sources --> Alert sources and click on Create new alert source

   
2. Search for Odoo in the search field, click on the Odoo tile and click on Next.

   
3. Give your alert source a name, optionally assign teams and click Next.
4. Select an escalation policy by creating a new one or assigning an existing one.

   
5. Select your Alert grouping preference and click Continue setup. You may click Do not group alerts for now and change it later.

   
6. The next page shows additional settings such as custom alert templates or notification priority. Click on Finish setup for now.
7. On the final page, ilert generates an Odoo URL for your alert source. Copy it — you will need it in the next section.

   

In Odoo: Install Studio

In Odoo: Send tickets to ilert

1. Open the Helpdesk app and click the wrench icon (🛠) in the top right to enter Studio.

   
2. Go to Automations and click New.

   
3. Give the rule a name, keep Model set to Helpdesk Ticket, choose a Trigger — for example On create and edit — and adjust the remaining settings, such as the domains under Apply on, if you only want certain tickets to reach ilert.
4. Under Actions To Do, click Add an action and choose the type Send Webhook Notification.

   
5. In the URL field, paste the Odoo URL that you copied from ilert.
6. In Fields, select the ticket fields that should be sent to ilert — for example subject, description, stage, priority, assignee and customer. The Sample Payload on the right shows what Odoo will post. Click Save.

   

In Odoo: Add the ticket URL to the payload (optional)

1. In Helpdesk leave Studio click on create a new ticket and then go back into studio. Studio's form editor needs an existing ticket to render the form.

   
2. Open Views.
3. Drag a Text field onto the form and set its Label to url. Tick Invisible if you do not want to see the field on the ticket — it only needs to exist so it can be sent along with the webhook.

   

   Odoo stores the field under the technical name x_studio_url, which is the name used in the code below.
4. Go back to Automations and click New. Give the rule a name, for example get url, and choose the same model and trigger as before.
5. Under Actions To Do, click Add an action, choose the type Execute Code, paste the following code and click Save.

   
6. Both rules now show up in the Automations list of the Helpdesk Ticket model. Finally, open the webhook rule again and add the url field to its Fields selection so the link is included in the payload.

FAQ

Do I need Odoo Studio?

Can I connect Odoo with multiple alert sources in ilert?

Can I use models other than Helpdesk Ticket?