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openITCOCKPIT Integration

Create alerts in ilert from openITCOCKPIT host and service notifications — with ilert's openITCOCKPIT inbound integration.

openITCOCKPIT is an open-source monitoring configuration and management tool for Nagios and Naemon that lets you monitor hosts, services, and your infrastructure from a single interface. With this integration, host and service notifications raised in openITCOCKPIT automatically create alerts in ilert, so the right responders are notified and escalations happen reliably.

In ilert: Create an openITCOCKPIT alert source

  1. Go to Alert sources --> Alert sources and click on Create new alert source

  2. Search for openITCOCKPIT in the search field, click on the tile and click on Next.

  3. Give your alert source a name, optionally assign teams and click Next.

  4. Select an escalation policy by creating a new one or assigning an existing one.

  5. Select your Alert grouping preference and click Continue setup. You may click Do not group alerts for now and change it later.

  6. The next page shows additional settings such as custom alert templates or notification priority. Click on Finish setup for now.

  7. On the final page, ilert generates a webhook URL for your alert source. Copy it — you will insert it into the notification command in the next section.

In openITCOCKPIT: Create a notification command

  1. Click on Objects, then Commands.

  2. Click on New.

  3. Choose Notification command as the command type, give it a name, and paste the matching command below into the command line — the host command if you want to notify on host state changes, or the service command for service state changes. Replace <api-key> with the API key from the webhook URL you copied from ilert. Then click Create.

Host notification command

Service notification command

In openITCOCKPIT: Create a contact

  1. Click on Contacts, then New.

  2. Fill in the relevant details. In the notification section, depending on what you configured, choose host or service, choose a notification period, and for the command choose the one you created earlier. Then save the contact.

In openITCOCKPIT: Assign the contact to a host

  1. Click on Hosts, then click the gear icon of the relevant host.

  2. Scroll down to the notification configuration section, choose the contact you created earlier, and save.

That's it. When a matching host or service notification fires in openITCOCKPIT, the notification command posts to ilert and an alert is created.

FAQ

When does ilert automatically resolve an openITCOCKPIT alert?

When openITCOCKPIT sends a notification whose state is UP (host recovery) or OK (service recovery). Resolution is driven by the state, not the notification type. So recovery, custom, downtime, or flapping notifications will all resolve the alert as long as they carry a healthy state.

How does acknowledging work?

If the notification's type is ACKNOWLEDGEMENT, ilert marks the alert as accepted (acknowledged). This takes precedence over the state, an acknowledgement is always treated as an ack regardless of the current state. The acknowledgement's comment is surfaced on the alert.

If I acknowledge an alert in ilert, does it also acknowledge in openITCOCKPIT?

No. This is a one-way integration. ilert reflects acks/resolutions that openITCOCKPIT sends, but it does not push an ilert-side ack or resolve back to openITCOCKPIT.

Should I use the host or the service notification command?

Use the host command to be notified when a host changes state (for example, DOWN or UP), and the service command for service state changes (for example, CRITICAL, WARNING, or OK). The service command additionally includes the service description in the payload. You can create both commands if you want to forward host and service notifications.

Can I connect openITCOCKPIT with multiple alert sources in ilert?

Yes. Create an additional notification command for each alert source, pointing the command at that alert source's webhook URL, then reference it from the relevant contacts.

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