Opsgenie Integration

Opsgenie is an on-call and incident management tool by Atlassian used to aggregate alerts, notify responders, and manage escalations. Since 2025, Atlassian has stopped selling Opsgenie and plans to shut down the platform by 2027. To make migration from Opsgenie to ilert easier, we introduced this integration. With it, you can forward alerts and incident updates into ilert – where you can consolidate routing, apply deduplication, trigger alert actions, and publish status updates.

In ilert: Create an Opsgenie alert source

1. Go to Alert sources -> Alert sources and click Create new alert source.

   
2. Search for Opsgenie in the search field, click the Opsgenie tile, and then Next.

   
3. Give your alert source a name, optionally assign teams, and click Next.

4. Select an escalation policy by creating a new one or assigning an existing one.

   
5. Select your Alert grouping preference and click Continue setup. You may click Do not group alerts for now and change it later.

   
6. The next page shows additional settings, such as customer alert templates or notification priority. Click Finish setup for now.

7. On the final page, an API key and/or webhook URL will be generated. You will need it later.

In Opsgenie: Configure a Webhook integration

1. In Opsgenie, open Integrations and click Add integration.

1. Search for Webhook and select the Webhook integration tile.

1. Enter an Integration name, select the Opsgenie Assignee team, and click Continue.

1. On the integration page, click Edit to open integration settings.

1. Under Authenticate for sending alert updates to Webhook, select Authenticate with a Webhook account, paste the previously generated Opsgenie URL from ilert into Webhook URL, and click Save.

1. Open Post to Webhook URL for Opsgenie alerts and select the alert actions you want to forward to ilert (for example, created, acknowledged, unacknowledged, and closed alerts).

1. Back on the integration page, click Turn on integration.

FAQ

Will alerts in ilert be resolved automatically?

Yes. As soon as Opsgenie sends an alert event with the action field set to Close or Delete, the corresponding alert in ilert is resolved automatically.

Will alerts in ilert be accepted automatically?

Yes. As soon as Opsgenie sends an alert event with the action field set to Acknowledge, the corresponding alert in ilert is accepted automatically.