Oracle Enterprise Manager Integration

Create alerts in ilert from Oracle Enterprise Manager incidents and events — with ilert's Oracle Enterprise Manager inbound integration

Oracle Enterprise Manager (OEM) is Oracle's on-premises management platform for monitoring and administering Oracle databases, engineered systems, applications, and the underlying infrastructure from a single console. With this integration, incidents and events raised in Oracle Enterprise Manager automatically create alerts in ilert, so the right responders are notified and escalations happen reliably.

This guide uses the Webhook notification method, available in Oracle Enterprise Manager 13c and later.

In ilert: Create an Oracle Enterprise Manager alert source

Go to Alert sources --> Alert sources and click on Create new alert source
Search for Oracle Enterprise Manager in the search field, click on the tile and click on Next.
Give your alert source a name, optionally assign teams and click Next.
Select an escalation policy by creating a new one or assigning an existing one.
Select your Alert grouping preference and click Continue setup. You may click Do not group alerts for now and change it later.
The next page shows additional settings such as custom alert templates or notification priority. Click on Finish setup for now.
On the final page, ilert generates a webhook URL for your alert source. Copy it — you will need it in the next section.

In Oracle Enterprise Manager: Create a Webhook notification method

Click the side menu button.
Go to Setup → Notifications → Webhook and Slack.
Click on Add Notification Method.
Choose whether the method triggers on Incidents or Events, then select Webhook.
Give the notification method a name and a description.
In the URL field, paste the webhook URL that you copied from ilert.
Depending on whether you selected Incidents or Events, copy and paste the matching payload template below into the message body.
Click Create.

Payload template for Incidents

{
  "username": "Enterprise manager notification",
  "icon_url": "https://www.optimadata.nl/_images_upload/pagelo_15348540015b7c0371e1ec8.png",
  "severity": "${incident.severity}",
  "incidentId": "${incident.incidentID}",
  "incidentNum": "${incident.incidentNum}",
  "target": "${incident.target}",
  "summary": "${incident.summary}",
  "creationTimestamp": "${incident.creationTimestamp}"
}

Payload template for Events

{
  "username": "Enterprise manager notification",
  "severity": "${event.severity}",
  "class": "${event.eventClass}",
  "eventId": "${event.eventID}",
  "summary": "${event.msg}",
  "creationTimestamp": "${event.creationTimestamp}"
}

Once the notification method is created, attach it to the relevant Incident Rule Set in Oracle Enterprise Manager so that the incidents or events you care about are sent to ilert.

FAQ

Will alerts in ilert be resolved automatically?

Yes. The severity field in the payload determines what happens in ilert: when severity is Clear, the corresponding ilert alert is resolved automatically. Any other value creates an alert.

Can I connect Oracle Enterprise Manager with multiple alert sources in ilert?

Yes. Create an additional Webhook notification method in Oracle Enterprise Manager for each alert source and point it at that alert source's webhook URL.

Should I use the Incidents or the Events payload?

Use the payload template that matches the trigger type you selected when creating the notification method. Use the Incidents template for incident-based notifications and the Events template for event-based notifications.

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Last updated 16 days ago

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