Cisco ThousandEyes Integration

Connect ilert and ThousandEyes and receive critical notifications via SMS, push, voice and messenger notifications

ThousandEyes by Cisco is a network intelligence platform that monitors the performance of internet-based networks and applications, helping businesses quickly detect and troubleshoot connectivity issues. By connecting it to ilert, users can receive real-time alerts on network disruptions, ensuring rapid response and minimal downtime for critical services.

In ilert: Create a Cisco ThousandEyes alert source

1. Go to Alerting → Alert sources and click Create new alert source.
2. Search for Cisco ThousandEyes, click its tile, and click Next.
3. Give your alert source a name, optionally assign teams, and click Next.
4. Choose who gets notified: select Use existing escalation policy and pick a policy, or Generate new escalation policy to start with a basic one that notifies you first. Click Next.

   

   Pick an existing escalation policy, or generate a basic one without leaving the wizard.
5. Select Default grouping and click Continue setup. It groups events by the alert key the integration sets; the other grouping options are easier to judge once events are arriving.
6. The next page shows more settings, such as notification priority and alert templates. Click Finish setup for now; you can change them later.
7. On the final page, ilert shows the integration key and URL for this alert source. You will need them later in this guide.

In Cisco ThousandEyes: Create a Webhook

1. On the sidebar, click on Integrations.

1. Now click on the New Integration button.

1. Select Custom Webhook.

1. Enter a Name and the previously generated alert source URL into corresponding input fields.
2. Choose Generic in the Preset Configurations selection and click on Test.

1. To verify if the webhook is working, check the Status; it should show Connected.

1. Now open the three-dot menu and click on Manage Alert Rules.

1. Select the desired Alert Rules from which you want to receive notifications.
2. Click on Save to finish the setup.

FAQ

Will alerts in ilert be resolved automatically?

Yes, as soon as Cisco ThousandEyes sends a notification with '1' status, corresponding alerts in ilert will be resolved automatically.