Tideways Integration

Create alerts in ilert from Tideways notifications — with ilert's Tideways inbound integration.

Tideways is an application performance monitoring and profiling platform for PHP applications. It detects errors, performance regressions, and slow transactions in production and forwards them to your tools through notifications. With this integration, Tideways notifications automatically create alerts in ilert, so the right responders are notified and escalations happen reliably.

In ilert: Create a Tideways alert source

1. Go to Alerting → Alert sources and click Create new alert source.
2. Search for Tideways, click its tile, and click Next.
3. Give your alert source a name, optionally assign teams, and click Next.
4. Choose who gets notified: select Use existing escalation policy and pick a policy, or Generate new escalation policy to start with a basic one that notifies you first. Click Next.

   

   Pick an existing escalation policy, or generate a basic one without leaving the wizard.
5. Select Default grouping and click Continue setup. It groups events by the alert key the integration sets; the other grouping options are easier to judge once events are arriving.
6. The next page shows more settings, such as notification priority and alert templates. Click Finish setup for now; you can change them later.
7. On the final page, ilert generates a webhook URL for your alert source. Copy it — you will need it in the next section.

   

In Tideways: Create an integration

1. Open your organization, click on Settings, then on Integrations and click on Create new integration.

   
2. Choose a name for the integration, paste the webhook URL you copied from ilert, choose the settings you want, click on Next and then on Create.

   

In Tideways: Create a notification

1. Go back to the project you want to be alerted on, click on Project settings, then on Notifications and on Create new notification. Choose the notification type you want.

   
2. Choose the settings you want, select the integration you created earlier and click on Create.

   

When the notification triggers, Tideways posts its payload to ilert, which creates an alert.

FAQ

Which Tideways payloads create alerts in ilert?

Tideways sends multiple different payloads. The types weekly_report, release, and compare_release carry no actionable state, so they are dropped by default and do not create alerts.

Can I still be alerted on the dropped payloads?

Yes. You can opt in to them by editing the event filters of your Tideways alert source.

Is this integration bidirectional?

No. The integration is one-directional: Tideways sends notifications to ilert. Acknowledging or resolving an alert in ilert is not synced back to Tideways, and vice versa.

Can I connect Tideways with multiple alert sources in ilert?

Yes. Create an additional integration in Tideways for each alert source and point it at that alert source's webhook URL, then reference the integration from the relevant project notifications.