Tulip Integration

Create alerts in ilert from Tulip.

Tulip.co is a platform dedicated to providing innovative solutions for manufacturing operations. At the heart of Tulip's offerings is its no-code platform, enabling frontline engineers and operators to create custom apps tailored to their specific needs without needing extensive programming skills. These apps can seamlessly integrate with existing tools and data sources, providing real-time insights and analytics to optimize manufacturing processes.

ilert also offers an app for Tulip. This app allows users to send alerts to their ilert incident management platform, enabling them to notify on-call team members through various channels — including voice, push, SMS, or messenger notifications — about critical issues.

In ilert: Create a Tulip alert source

1. Go to Alerting → Alert sources and click Create new alert source.
2. Search for Tulip, click its tile, and click Next.
3. Give your alert source a name, optionally assign teams, and click Next.
4. Choose who gets notified: select Use existing escalation policy and pick a policy, or Generate new escalation policy to start with a basic one that notifies you first. Click Next.

   

   Pick an existing escalation policy, or generate a basic one without leaving the wizard.
5. Select Default grouping and click Continue setup. It groups events by the alert key the integration sets; the other grouping options are easier to judge once events are arriving.
6. The next page shows more settings, such as notification priority and alert templates. Click Finish setup for now; you can change them later.
7. On the final page, ilert shows the integration key and URL for this alert source. You will need them later in this guide.

In Tulip: Add and edit the ilert Tulip app

1. Search for the ilert App in the Tulip App Library.

1. Go to Apps -> Connectors.

1. Select the ilert connector.

1. In Tulip, we can now configure basic and advanced alerts. Basic alert: Plain alert containing a summary and some details. Advanced alert: Contains more information such as event types and alerting key. Alerts have associations and can be accepted or resolved.

Basic alerts

1. Select the "Send a basic alert to ilert" connector and click on Edit.

1. Enter the previously created Alertsource URL into the URL field on the top.

Advanced alerts

1. Select the "Send an advanced alert to ilert" connector and click on Edit.

1. Enter the previously created Alertsource URL into the URL field on the top.

1. Switch back to Apps and Select "ilert Alerting App."
2. Click on Run to run the application.

1. Click on Begin.

To use this feature, you need to set up the "Send an advanced alert to ilert" connector in Step 3.

1. If you want to switch to advanced alerting, click on Advanced alert.

Providing the Event types ACCEPT or RESOLVE requires to enter any unique Alert key. Associated alert with the same Alert key will then change its status.

FAQ

Will alerts in ilert be resolved automatically?

Yes, as soon as the ilert Alerting App in Tulip sends a "RESOLVE" alert, the associated alert is automatically resolved in ilert.

Will alerts in ilert be accepted automatically?

Yes, as soon as the ilert Alerting App in Tulip sends an "ACCEPT" alert, the associated alert is automatically resolved in ilert.