Twilio Errors Integration

Forward Twilio error events – like failed messages and API errors – to ilert to alert technical responders immediately.

Integrating Twilio error events with ilert ensures API failures, undelivered messages, or service errors are transformed into alerts for on-call teams. These technical alerts initiate prompt escalation, helping maintain messaging reliability.

In ilert: Create a Twilio Errors alert source

1. Go to Alerting → Alert sources and click Create new alert source.
2. Search for Twilio Errors, click its tile, and click Next.
3. Give your alert source a name, optionally assign teams, and click Next.
4. Choose who gets notified: select Use existing escalation policy and pick a policy, or Generate new escalation policy to start with a basic one that notifies you first. Click Next.

   

   Pick an existing escalation policy, or generate a basic one without leaving the wizard.
5. Select Default grouping and click Continue setup. It groups events by the alert key the integration sets; the other grouping options are easier to judge once events are arriving.
6. The next page shows more settings, such as notification priority and alert templates. Click Finish setup for now; you can change them later.
7. On the final page, ilert shows the integration key and URL for this alert source. You will need them later in this guide.

In Twilio: Add ilert Webhook

1. Navigate to Monitor -> Logs -> Errors -> Webhook and enter the previous generated URL into the Webhook URL field.

1. Click on Save to finish the Setup

FAQ

Will alerts in ilert be resolved automatically?

No, unfortunately Twilio Errors is not compatible with ilert's resolve event.