> For the complete documentation index, see [llms.txt](https://docs.ilert.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ilert.com/integrations/outbound-integrations/webex.md).

# Cisco Webex Integration

Receive and respond to ilert alerts in Webex.

[Webex](https://www.webex.com/) is the leading enterprise solution for video conferencing, online meetings, screen share, and webinars.

## In ilert: Create the Webex Connector and link it to the alert source <a href="#create-alarm-source" id="create-alarm-source"></a>

1. In the sidebar, go to **Settings** → **Connectors**.
2. Find **Webex** in the catalogue and click **Connect**.
3. On the next page, choose **Webex** as type, name the connector and click on the save button to authorize ilert App with your Webex account.

![](https://3394882078-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-M76ygPnS4HUcFSX8ulm%2F-MW89OKnaCmkfQLMGDdy%2F-MW8F5gCbP3ReMdFzOnO%2FScreenshot_19_03_21__07_50.png?alt=media\&token=b0113371-de31-4392-a684-38438bcb75a2)

4. On the next page, agree with the requested permissions and click on the **Authorize** button
5. In the sidebar, go to **Alerting** → **Alert sources** and open the alert source whose alerts you want to post to Webex. On the **Alert actions** tab, click **Create new alert action**.
6. On the next page choose **Webex** as the type, choose the connector created in step 3, name it, choose **alert events** and the team to publish and click on the **Save** button.

![](https://3394882078-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-M76ygPnS4HUcFSX8ulm%2F-MW89OKnaCmkfQLMGDdy%2F-MW8G5XmIyFDjqztFItO%2FScreenshot_19_03_21__07_54.png?alt=media\&token=2421fcf2-2aae-48f7-ac2a-fdfa480ba3b7)

7. Finished! You can now test the connection by clicking on the button **Test this connection**. Thereafter, a test message will be posted on the Webex space.

![](https://3394882078-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-M76ygPnS4HUcFSX8ulm%2F-MW89HtWn8s1KS4xMaJc%2F-MW89M0vDaz-dzKdCU9h%2FScreenshot_19_03_21__07_21.png?alt=media\&token=d63a84cd-d7db-4acd-8f34-8b78fe31a026)

## FAQ <a href="#faq" id="faq"></a>

**Can I link multiple Cisco Accounts to an ilert account?**

Yes.

**Are updates to an alert published on the Webex space?**

Yes, the following updates to an alert are currently being released:

* **Escalations** : An alert is assigned to another user through an automatic escalation.
* **Manual Assignments** : An alert is manually assigned to someone.
* **Actions** : An alert is accepted or resolved.

**Can I choose which updates to an alert will be published in Webex?**

Yes.


---

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