Cisco Webex Integration

Receive and respond to ilert alerts in Webex.

Webex is the leading enterprise solution for video conferencing, online meetings, screen share, and webinars.

In ilert: Create the Webex Connector and link it to the alert source

1. In the sidebar, go to Settings → Connectors.
2. Find Webex in the catalogue and click Connect.
3. On the next page, choose Webex as type, name the connector and click on the save button to authorize ilert App with your Webex account.

1. On the next page, agree with the requested permissions and click on the Authorize button
2. In the sidebar, go to Alerting → Alert sources and open the alert source whose alerts you want to post to Webex. On the Alert actions tab, click Create new alert action.
3. On the next page choose Webex as the type, choose the connector created in step 3, name it, choose alert events and the team to publish and click on the Save button.

1. Finished! You can now test the connection by clicking on the button Test this connection. Thereafter, a test message will be posted on the Webex space.

FAQ

Can I link multiple Cisco Accounts to an ilert account?

Yes.

Are updates to an alert published on the Webex space?

Yes, the following updates to an alert are currently being released:

• Escalations : An alert is assigned to another user through an automatic escalation.
• Manual Assignments : An alert is manually assigned to someone.
• Actions : An alert is accepted or resolved.

Can I choose which updates to an alert will be published in Webex?

Yes.