Slack Integration

The iLert Slack Integration helps you to easily connect iLert with Slack.

Slack is a popular instant messaging service for team communication and collaboration. With the Slack integration you receive messages about incidents in Slack channels and can accept and fix incidents within Slack.

In iLert: Authorize with a Slack Workspace

Admin authorization required To set up the integration, you must have admin rights in iLert.

1. Click the gear icon → Connectors

2. Click on Slack Workspace Integration

3. Click Authorize

4. You will be forwarded to Slack. If you are not already logged in to Slack, please log in and allow iLert access to your Slack workspace.

5. You will be redirected to iLert. When you see a success message, you're done setting up. You can now add alert sources to a channel in Slack.

In Slack: Add alert sources to Slack channels

1. Open Slack and go to a channel to publish iLert incidents. Enter the slash command /ilert press Enter:

2. A configuration menu appears in which you can add alert sources to the channel.

3. Select one or more alert sources from this list

4. You have now linked an alert source to a Slack Channel.

5. Create a test incident in the alert source in iLert. To do this, click on the link of the alert source in Slack (New Relic in the example above).

6. A notice now appears on the overview page of the alert source that incidents from this alert source will be published in Slack.

7. Click on Create Incident and create test incident.

8. A message is now published in the configured channel with the incident information. You can accept the incident within Slack or mark it as fixed.

FAQ

Can I link multiple Slack Workspaces to one iLert account?

No, only one Slack workspace can be linked to an iLert account.

Are updates to an incident published in Slack?

Yes, the following updates for an incident are currently being published:

  • Escalations : An incident is automatically assigned to another user.

  • Manual assignments : An incident is assigned to someone manually.

  • Actions : An incident is accepted or corrected.

Can I choose which updates to an incident are published in Slack?

Currently not. If you wish, we look forward to your feedback via chat or email.