Twilio Errors Integration

Integrating Twilio error events with ilert ensures API failures, undelivered messages, or service errors are transformed into alerts for on-call teams. These technical alerts initiate prompt escalation, helping maintain messaging reliability.

In ilert: Create a Twilio Errors alert source

1. Go to Alert sources --> Alert sources and click on Create new alert source

   
2. Search for Twilio Errors in the search field, click on the Twilio Errors tile and click on Next.

   
3. Give your alert source a name, optionally assign teams and click Next.

4. Select an escalation policy by creating a new one or assigning an existing one.

   
5. Select you Alert grouping preference and click Continue setup. You may click Do not group alerts for now and change it later.

   
6. The next page show additional settings such as customer alert templates or notification prioritiy. Click on Finish setup for now.

7. On the final page, an API key and / or webhook URL will be generated that you will need later in this guide.

   

In Twilio: Add ilert Webhook

1. Navigate to Monitor -> Logs -> Errors -> Webhook and enter the previous generated URL into the Webhook URL field.

1. Click on Save to finish the Setup

FAQ

Will alerts in ilert be resolved automatically?

No, unfortunately Twilio Errors is not compatible with ilert's resolve event.