> For the complete documentation index, see [llms.txt](https://docs.ilert.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ilert.com/knowledge-base/readme.md).

# Knowledge Base

Welcome to the ilert Knowledge Base! This comprehensive collection of articles provides answers to common questions and solutions to frequently encountered issues when using ilert.

{% hint style="info" %}

#### Need Help?

If you can't find the answer you're looking for in this knowledge base, please contact our support team at <support@ilert.com>.
{% endhint %}

<table data-view="cards"><thead><tr><th align="center"></th><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td align="center"><strong>Getting Started &#x26; Onboarding</strong></td><td>Migration guides, support resources, and training materials</td><td><a href="/knowledge-base/getting-started-and-onboarding/opsgenie-to-ilert-migration-guide.md">Opsgenie to ilert Migration Guide</a></td></tr><tr><td align="center"><strong>Alerts &#x26; Notifications</strong></td><td>Everything about alerting channels, notification settings, and alert management</td><td><a href="/knowledge-base/alerting-and-notifications/which-alerting-channels-does-ilert-support.md">Which alerting channels does ilert support?</a></td></tr><tr><td align="center"><strong>Account Management</strong></td><td>Account management, user administration, and system configuration</td><td><a href="/knowledge-base/account-management/how-can-i-change-the-account-owner.md">How can I change the account owner?</a></td></tr><tr><td align="center"><strong>Payments &#x26; Billing</strong></td><td>Subscription management, invoicing, and payment methods</td><td><a href="/knowledge-base/billing-and-subscriptions/how-can-i-update-my-credit-card.md">How can I update my credit card?</a></td></tr><tr><td align="center"><strong>Call Routing</strong></td><td>Phone number management, voicemail setup, and call handling</td><td><a href="/knowledge-base/call-routing/how-to-block-certain-numbers.md">How to block certain numbers?</a></td></tr><tr><td align="center"><strong>Integrations</strong></td><td>Third-party integrations and API connections</td><td><a href="/knowledge-base/integrations-and-automation/which-monitoring-tools-does-ilert-support.md">Which monitoring tools does ilert support?</a></td></tr><tr><td align="center"><strong>Status pages</strong></td><td>Status page configuration</td><td><a href="/knowledge-base/incident-communication-and-status-pages/can-i-remove-the-powered-by-ilert-in-a-status-page.md">Can I remove the &quot;Powered by ilert&quot; text in the footer of a status page?</a></td></tr><tr><td align="center"><strong>Security &#x26; Compliance</strong></td><td>Audit trails, data processing agreements, and security logging features</td><td><a href="/knowledge-base/security-and-compliance/does-ilert-support-robust-logging-of-user-changes.md">Does ilert support robust logging of user changes?</a></td></tr><tr><td align="center"><strong>On-call Management</strong></td><td>Team management, holiday calendars, and on-call scheduling</td><td><a href="/knowledge-base/on-call-management/how-can-i-view-current-on-call-members-across-different-teams.md">How can I view current on-call members across different teams?</a></td></tr><tr><td align="center"><strong>Infrastructure &#x26; Platform</strong></td><td>Cloud hosting, backup functionality, and platform architecture</td><td><a href="/knowledge-base/infrastructure-and-platform/is-ilert-hosted-in-the-cloud-or-on-premises.md">Is ilert hosted in the cloud or on-premises?</a></td></tr></tbody></table>

## Quick Navigation

Use the table of contents on the left to navigate through different sections, or use the search functionality to find specific topics.

## Need Help?

If you can't find the answer you're looking for, please [contact our support team](/knowledge-base/contact.md).


---

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