# Knowledge Base

Welcome to the ilert Knowledge Base! This comprehensive collection of articles provides answers to common questions and solutions to frequently encountered issues when using ilert.

{% hint style="info" %}

#### Need Help?

If you can't find the answer you're looking for in this knowledge base, please contact our support team at <support@ilert.com>.
{% endhint %}

<table data-view="cards"><thead><tr><th align="center"></th><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td align="center"><strong>Getting Started &#x26; Onboarding</strong></td><td>Migration guides, support resources, and training materials</td><td><a href="getting-started-and-onboarding">getting-started-and-onboarding</a></td></tr><tr><td align="center"><strong>Alerts &#x26; Notifications</strong></td><td>Everything about alerting channels, notification settings, and alert management</td><td><a href="alerting-and-notifications">alerting-and-notifications</a></td></tr><tr><td align="center"><strong>Account Management</strong></td><td>Account management, user administration, and system configuration</td><td><a href="account-management">account-management</a></td></tr><tr><td align="center"><strong>Payments &#x26; Billing</strong></td><td>Subscription management, invoicing, and payment methods</td><td><a href="billing-and-subscriptions">billing-and-subscriptions</a></td></tr><tr><td align="center"><strong>Call Routing</strong></td><td>Phone number management, voicemail setup, and call handling</td><td><a href="call-routing">call-routing</a></td></tr><tr><td align="center"><strong>Integrations</strong></td><td>Third-party integrations and API connections</td><td><a href="integrations-and-automation">integrations-and-automation</a></td></tr><tr><td align="center"><strong>Status pages</strong></td><td>Status page configuration</td><td><a href="incident-communication-and-status-pages">incident-communication-and-status-pages</a></td></tr><tr><td align="center"><strong>Security &#x26; Compliance</strong></td><td>Audit trails, data processing agreements, and security logging features</td><td><a href="security-and-compliance">security-and-compliance</a></td></tr><tr><td align="center"><strong>On-call Management</strong></td><td>Team management, holiday calendars, and on-call scheduling</td><td><a href="on-call-management">on-call-management</a></td></tr><tr><td align="center"><strong>Infrastructure &#x26; Platform</strong></td><td>Cloud hosting, backup functionality, and platform architecture</td><td><a href="infrastructure-and-platform">infrastructure-and-platform</a></td></tr></tbody></table>

## Quick Navigation

Use the table of contents on the left to navigate through different sections, or use the search functionality to find specific topics.

## Need Help?

If you can't find the answer you're looking for, please [contact our support team](https://docs.ilert.com/knowledge-base/contact).


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.ilert.com/knowledge-base/readme.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.