# How can I reset my Two-Factor Authentication (2FA) in ilert?

This article explains the methods available for resetting your two-factor authentication (2FA) settings in ilert if you've lost access to your device or authentication method.

There are two methods available to reset your 2FA settings:

## Option 1: Reset via Account Administrator

1. Contact another user in your ilert account who has Administrator or Account Owner permissions.
2. The administrator should:
   * Navigate to the **Settings (gear icon) > Users** section.
   * Select and edit the affected user's profile.
   * Click **2FA Reset**, then confirm the action.

## Option 2: Reset via ilert Support

If you cannot use Option 1:

1. Contact ilert Support by emailing <support@ilert.com>.
2. Verify your identity via a short video call with ilert support, typically by presenting valid identification.
3. After successful verification, ilert Support will reset your 2FA settings.

**Additional Notes:**

* Always ensure you have backup methods for accessing accounts secured with 2FA.
* Reach out to ilert support if you encounter difficulties with the above methods.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.ilert.com/knowledge-base/account-management/how-can-i-reset-my-two-factor-authentication-2fa-in-ilert.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.