How can I reset my Two-Factor Authentication (2FA) in ilert?

This article explains the methods available for resetting your two-factor authentication (2FA) settings in ilert if you've lost access to your device or authentication method.

There are two methods available to reset your 2FA settings:

Option 1: Reset via Account Administrator

1. Contact another user in your ilert account who has Administrator or Account Owner permissions.
2. The administrator should:

   • Navigate to the Settings (gear icon) > Users section.
   • Select and edit the affected user's profile.
   • Click 2FA Reset, then confirm the action.

Option 2: Reset via ilert Support

If you cannot use Option 1:

1. Contact ilert Support by emailing [e-mail].
2. Verify your identity via a short video call with ilert support, typically by presenting valid identification.
3. After successful verification, ilert Support will reset your 2FA settings.

Additional Notes:

• Always ensure you have backup methods for accessing accounts secured with 2FA.
• Reach out to ilert support if you encounter difficulties with the above methods.