Why are my ilert calls being discarded due to a temporary limit?

This article explains why you might see notifications indicating ilert calls were "discarded due to a temporary limit," causing unintended escalations, and provides steps to resolve this issue.

This message indicates that ilert suppressed additional calls to a user because there was already an active or recent call. This behavior prevents overwhelming users with simultaneous calls.

To fix or mitigate this issue, follow these steps:

1. Review Current Alert Volumes: Check whether there's been an increase in parallel alerts triggering simultaneous calls.

2. Adjust Escalation Policies:

   • Add an additional escalation step with a deliberate delay.

   • For example, repeat the previous escalation step after a short interval before escalating to the next higher level.

3. Evaluate Alert Grouping: Consider grouping related alerts in your alert sources to reduce the volume of simultaneous alerts and calls.

4. Verify Implementation: After adjustments, monitor incoming calls to confirm that alerts escalate appropriately without being unnecessarily discarded.

Additional Notes:

• This limit and suppression mechanism were introduced to enhance usability and prevent alert fatigue.

• More detailed information on notification suppression and event flows is available in the ilert documentation.

• If issues persist or you require further customization, reach out to ilert support.