# Why are my ilert calls being discarded due to a temporary limit?

This article explains why you might see notifications indicating ilert calls were "discarded due to a temporary limit," causing unintended escalations, and provides steps to resolve this issue.

This message indicates that ilert suppressed additional calls to a user because there was already an active or recent call. This behavior prevents overwhelming users with simultaneous calls.

To fix or mitigate this issue, follow these steps:

1. **Review Current Alert Volumes:** Check whether there's been an increase in parallel alerts triggering simultaneous calls.
2. **Adjust Escalation Policies:**
   * Add an additional escalation step with a deliberate delay.
   * For example, repeat the previous escalation step after a short interval before escalating to the next higher level.
3. **Evaluate Alert Grouping:** Consider grouping related alerts in your alert sources to reduce the volume of simultaneous alerts and calls.
4. **Verify Implementation:** After adjustments, monitor incoming calls to confirm that alerts escalate appropriately without being unnecessarily discarded.

**Additional Notes:**

* This limit and suppression mechanism were introduced to enhance usability and prevent alert fatigue.
* More detailed information on notification suppression and event flows is available in the [ilert documentation](https://docs.ilert.com/alerting/understanding-event-flows#specific-descriptions-for-the-illustrated-notification-suppression).
* If issues persist or you require further customization, reach out to ilert support.


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