# Does the voicemail feature automatically transcribe messages?

Yes, voicemails are automatically attached to the alert in the form of an audio file and are transcribed.

## Voicemail transcription capabilities

### Automatic transcription

When callers leave voicemails, ilert automatically:

* **Records the audio**: Captures the complete voicemail message
* **Transcribes the content**: Converts speech to text automatically
* **Attaches both formats**: Provides both audio file and text transcription
* **Includes in alerts**: Makes both formats available in the generated alert

### Transcription features

The transcription service provides:

* **High accuracy**: Reliable speech-to-text conversion
* **Multiple languages**: Support for various languages and accents
* **Real-time processing**: Transcriptions are available quickly
* **Searchable text**: Text content can be searched and indexed

## Alert integration

### Voicemail alert content

When a voicemail creates an alert, it includes:

* **Audio file**: Original voicemail recording for playback
* **Text transcription**: Searchable text version of the message
* **Caller information**: Phone number and timestamp
* **Metadata**: Duration, quality, and other call details

### Benefits of transcription

Having both audio and text provides:

* **Quick review**: Read transcriptions for faster message review
* **Search capability**: Search through voicemail content
* **Accessibility**: Text format for users who prefer reading
* **Documentation**: Text can be copied into incident notes or reports
* **Backup reference**: Text version if audio quality is poor


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