Does the voicemail feature automatically transcribe messages?
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Yes, voicemails are automatically attached to the alert in the form of an audio file and are transcribed.
When callers leave voicemails, ilert automatically:
Records the audio: Captures the complete voicemail message
Transcribes the content: Converts speech to text automatically
Attaches both formats: Provides both audio file and text transcription
Includes in alerts: Makes both formats available in the generated alert
The transcription service provides:
High accuracy: Reliable speech-to-text conversion
Multiple languages: Support for various languages and accents
Real-time processing: Transcriptions are available quickly
Searchable text: Text content can be searched and indexed
When a voicemail creates an alert, it includes:
Audio file: Original voicemail recording for playback
Text transcription: Searchable text version of the message
Caller information: Phone number and timestamp
Metadata: Duration, quality, and other call details
Having both audio and text provides:
Quick review: Read transcriptions for faster message review
Search capability: Search through voicemail content
Accessibility: Text format for users who prefer reading
Documentation: Text can be copied into incident notes or reports
Backup reference: Text version if audio quality is poor