Does the voicemail feature automatically transcribe messages?

Yes, voicemails are automatically attached to the alert in the form of an audio file and are transcribed.

Voicemail transcription capabilities

Automatic transcription

When callers leave voicemails, ilert automatically:

• Records the audio: Captures the complete voicemail message

• Transcribes the content: Converts speech to text automatically

• Attaches both formats: Provides both audio file and text transcription

• Includes in alerts: Makes both formats available in the generated alert

Transcription features

The transcription service provides:

• High accuracy: Reliable speech-to-text conversion

• Multiple languages: Support for various languages and accents

• Real-time processing: Transcriptions are available quickly

• Searchable text: Text content can be searched and indexed

Alert integration

Voicemail alert content

When a voicemail creates an alert, it includes:

• Audio file: Original voicemail recording for playback

• Text transcription: Searchable text version of the message

• Caller information: Phone number and timestamp

• Metadata: Duration, quality, and other call details

Benefits of transcription

Having both audio and text provides:

• Quick review: Read transcriptions for faster message review

• Search capability: Search through voicemail content

• Accessibility: Text format for users who prefer reading

• Documentation: Text can be copied into incident notes or reports

• Backup reference: Text version if audio quality is poor