Does the voicemail feature automatically transcribe messages?
Yes, voicemails are automatically attached to the alert in the form of an audio file and are transcribed.
Voicemail transcription capabilities
Automatic transcription
When callers leave voicemails, ilert automatically:
Records the audio: Captures the complete voicemail message
Transcribes the content: Converts speech to text automatically
Attaches both formats: Provides both audio file and text transcription
Includes in alerts: Makes both formats available in the generated alert
Transcription features
The transcription service provides:
High accuracy: Reliable speech-to-text conversion
Multiple languages: Support for various languages and accents
Real-time processing: Transcriptions are available quickly
Searchable text: Text content can be searched and indexed
Alert integration
Voicemail alert content
When a voicemail creates an alert, it includes:
Audio file: Original voicemail recording for playback
Text transcription: Searchable text version of the message
Caller information: Phone number and timestamp
Metadata: Duration, quality, and other call details
Benefits of transcription
Having both audio and text provides:
Quick review: Read transcriptions for faster message review
Search capability: Search through voicemail content
Accessibility: Text format for users who prefer reading
Documentation: Text can be copied into incident notes or reports
Backup reference: Text version if audio quality is poor
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