# Opsgenie Migration FAQ

Quick answers to common questions about migrating from Opsgenie to ilert.

## Can we migrate from Opsgenie to ilert?

Yes, ilert offers a free migration service from Opsgenie to help you transition smoothly to our platform.

## What can be migrated?

ilert can migrate the following configuration data from Opsgenie:

* **Users and teams**: All user accounts and team structures
* **Schedules and rotations**: On-call schedules and rotation patterns
* **Escalation policies**: Alert escalation rules and workflows
* **Integration configurations**: Alert source settings and webhook configurations

## What cannot be migrated?

Due to system differences and historical data integrity considerations, historical alerts and incidents cannot be migrated.

**Note:** While historical data cannot be migrated, you can export it from Opsgenie for reference if needed.

## What is the process for migrating integrations?

Migrating integrations from Opsgenie to ilert involves updating each connected system to point to ilert's new integration endpoints. The process typically involves:

1. **Webhook URL updates**: Changing the webhook URL in your monitoring tools from Opsgenie endpoints to ilert endpoints
2. **API key replacement**: Updating API keys and authentication tokens to use ilert's API
3. **Configuration updates**: Adjusting integration-specific settings to match ilert's requirements

Most integrations can be migrated with minimal changes:

* **Monitoring tools**: Update webhook URLs in your monitoring system configuration
* **CI/CD pipelines**: Modify deployment scripts to use ilert's API endpoints
* **Custom integrations**: Update API calls to use ilert's REST API

## How do I get started?

To begin your migration from Opsgenie to ilert, please contact our support team at <support@ilert.com>. We'll work with you to create a migration plan tailored to your specific setup and requirements.

ilert provides detailed instructions and tooling to help you streamline the migration process efficiently. Our migration team will:

* Provide step-by-step migration guides for each integration type
* Offer assistance with complex integration configurations
* Help troubleshoot any issues that arise during migration

## Need more detailed information?

For comprehensive migration guidance, including:

* Complete concept mapping between Opsgenie and ilert
* Step-by-step migration instructions
* Integration-specific migration notes
* Common migration scenarios
* Best practices and troubleshooting

See the [**Opsgenie to ilert Migration Guide**](https://docs.ilert.com/knowledge-base/getting-started-and-onboarding/opsgenie-to-ilert-migration-guide).

{% hint style="info" %}
**Related Documentation**

* [Opsgenie to ilert Migration Guide](https://docs.ilert.com/knowledge-base/getting-started-and-onboarding/opsgenie-to-ilert-migration-guide) - Comprehensive step-by-step migration guide
* [Getting Started Guide](https://docs.ilert.com/getting-started/quick-start-guide)
* [REST API Reference](https://docs.ilert.com/developer-docs/rest-api/api-reference)
* [Integration Guides](https://docs.ilert.com/integrations)
* [Alert Sources](https://docs.ilert.com/alerting/alert-sources)
  {% endhint %}


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