What is the backup and restore functionality of ilert?

ilert automatically creates backups for disaster recovery purposes, covering both alert data and configuration data.

Backup coverage

What is backed up

ilert's backup system includes:

• Alert data: All alert history, incident records, and resolution information

• Configuration data: Alert sources, teams, escalation policies, and user settings

• Integration settings: Webhook configurations and API settings

• Audit logs: Complete audit trail and user activity history

Backup frequency

• Automatic backups: Regular automated backups without manual intervention

• Real-time replication: Data is continuously replicated for high availability

• Geographic redundancy: Backups are stored in multiple locations for disaster recovery

Backup purpose

Disaster recovery

These backups are designed for:

• System recovery: Restore ilert's infrastructure in case of major failures

• Data protection: Ensure no data loss in catastrophic events

• Business continuity: Maintain service availability during outages

• Compliance: Meet data retention and protection requirements

Customer account restoration

Important: These backups are not intended for individual customer account restoration. They are designed for system-wide disaster recovery scenarios.

Data protection

Security measures

Your data is protected through:

• Encryption: All backup data is encrypted at rest and in transit

• Access controls: Strict access controls limit who can access backup data

• Compliance: Backups meet regulatory and compliance requirements

• Monitoring: Continuous monitoring ensures backup integrity

Retention policies

• Long-term retention: Backups are retained according to compliance requirements

• Secure storage: Backups are stored in secure, geographically distributed locations

• Regular testing: Backup and recovery procedures are regularly tested

Getting more information

For detailed information about ilert's backup and recovery procedures, please contact our support team at [email protected].