Can multiple responders acknowledge an alert simultaneously?
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Yes, multiple responders can acknowledge an alert. However, escalation stops once a responder accepts an alert.
Multiple responders can acknowledge an alert:
Concurrent acknowledgments: Several team members can acknowledge the same alert
Individual tracking: Each acknowledgment is recorded separately
Team coordination: Multiple responders can indicate they're working on the issue
Collaboration support: Teams can coordinate their response efforts
Important: Escalation stops once a responder accepts an alert:
First acceptance: When the first responder accepts the alert, escalation pauses
Escalation pause: No further escalations occur while the alert is accepted
Resume escalation: If the alert is unacknowledged, escalation can resume
Escalation chain: Escalation continues through the policy if no one accepts
Multiple acknowledgments are useful for:
Complex incidents: Multiple responders working on different aspects
Cross-team coordination: Teams from different areas collaborating
Backup responders: Additional team members indicating availability
Knowledge sharing: Multiple experts working together on resolution
Understanding escalation behavior helps with:
Response planning: Coordinate who will accept alerts
Escalation optimization: Design escalation policies that work for your team
Workload distribution: Ensure alerts are properly distributed
Response coordination: Avoid conflicts in alert handling
You can configure acknowledgment behavior through:
Escalation policies: Define how escalations work with acknowledgments
Team settings: Configure team-specific acknowledgment rules
User permissions: Control who can acknowledge alerts
Notification settings: Configure how acknowledgments are communicated
To configure acknowledgment behavior, review your escalation policy settings and team configurations.