Can multiple responders acknowledge an alert simultaneously?

Yes, multiple responders can acknowledge an alert. However, escalation stops once a responder accepts an alert.

Alert acknowledgment behavior

Multiple acknowledgments

Multiple responders can acknowledge an alert:

  • Concurrent acknowledgments: Several team members can acknowledge the same alert

  • Individual tracking: Each acknowledgment is recorded separately

  • Team coordination: Multiple responders can indicate they're working on the issue

  • Collaboration support: Teams can coordinate their response efforts

Escalation behavior

Important: Escalation stops once a responder accepts an alert:

  • First acceptance: When the first responder accepts the alert, escalation pauses

  • Escalation pause: No further escalations occur while the alert is accepted

  • Resume escalation: If the alert is unacknowledged, escalation can resume

  • Escalation chain: Escalation continues through the policy if no one accepts

Use cases

Team collaboration scenarios

Multiple acknowledgments are useful for:

  • Complex incidents: Multiple responders working on different aspects

  • Cross-team coordination: Teams from different areas collaborating

  • Backup responders: Additional team members indicating availability

  • Knowledge sharing: Multiple experts working together on resolution

Escalation management

Understanding escalation behavior helps with:

  • Response planning: Coordinate who will accept alerts

  • Escalation optimization: Design escalation policies that work for your team

  • Workload distribution: Ensure alerts are properly distributed

  • Response coordination: Avoid conflicts in alert handling

Configuration

Setting up acknowledgment behavior

You can configure acknowledgment behavior through:

  • Escalation policies: Define how escalations work with acknowledgments

  • Team settings: Configure team-specific acknowledgment rules

  • User permissions: Control who can acknowledge alerts

  • Notification settings: Configure how acknowledgments are communicated

Getting started

To configure acknowledgment behavior, review your escalation policy settings and team configurations.

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