Can multiple responders acknowledge an alert simultaneously?

Yes, multiple responders can acknowledge an alert. However, escalation stops once a responder accepts an alert.

Alert acknowledgment behavior

Multiple acknowledgments

Multiple responders can acknowledge an alert:

• Concurrent acknowledgments: Several team members can acknowledge the same alert

• Individual tracking: Each acknowledgment is recorded separately

• Team coordination: Multiple responders can indicate they're working on the issue

• Collaboration support: Teams can coordinate their response efforts

Escalation behavior

Important: Escalation stops once a responder accepts an alert:

• First acceptance: When the first responder accepts the alert, escalation pauses

• Escalation pause: No further escalations occur while the alert is accepted

• Resume escalation: If the alert is unacknowledged, escalation can resume

• Escalation chain: Escalation continues through the policy if no one accepts

Use cases

Team collaboration scenarios

Multiple acknowledgments are useful for:

• Complex incidents: Multiple responders working on different aspects

• Cross-team coordination: Teams from different areas collaborating

• Backup responders: Additional team members indicating availability

• Knowledge sharing: Multiple experts working together on resolution

Escalation management

Understanding escalation behavior helps with:

• Response planning: Coordinate who will accept alerts

• Escalation optimization: Design escalation policies that work for your team

• Workload distribution: Ensure alerts are properly distributed

• Response coordination: Avoid conflicts in alert handling

Configuration

Setting up acknowledgment behavior

You can configure acknowledgment behavior through:

• Escalation policies: Define how escalations work with acknowledgments

• Team settings: Configure team-specific acknowledgment rules

• User permissions: Control who can acknowledge alerts

• Notification settings: Configure how acknowledgments are communicated

Getting started

To configure acknowledgment behavior, review your escalation policy settings and team configurations.

Related Documentation

• Escalation Policies

• Teams

• User Roles and Permissions