Is team-based alert management supported?

Yes, ilert fully supports team-based alert visibility and management. You can configure alerts to be visible only to specific teams, shared across multiple teams, or made globally visible.

Alert visibility options

Team-scoped alerts

You can configure alerts to be visible only to specific teams:

• Single team visibility: Alerts visible only to the team responsible for that service

• Multiple team access: Alerts shared across teams that need to collaborate

• Global visibility: Alerts visible to all teams when appropriate

Configuration methods

Alert visibility is controlled through:

• Alert source settings: Configure which teams can see alerts from specific sources

• Incident routing rules: Define which teams are notified and can access incident information

• Permission settings: Control team access to different types of alerts

Cross-team access

Sharing alerts between teams

If one team shares an alert link with another team, the receiving team's ability to view the alert depends on:

• Alert source configuration: Whether the alert source is configured to allow access to that team

• Permission settings: The team's permissions for viewing alerts from that source

• Incident ownership: Whether the incident is owned by a team that allows cross-team access

Managing cross-team visibility

To configure cross-team alert access:

1. Review alert source settings: Ensure the alert source allows access to relevant teams

2. Configure incident routing: Set up rules for which teams should be involved in specific types of incidents

3. Set permissions: Define what each team can see and do with alerts

Getting help

If you need assistance configuring team-based alert visibility or have questions about cross-team access, please contact our support team at [email protected].

Related Documentation

• Alert Sources

• Teams

• User Roles and Permissions