Is team-based alert management supported?
Yes, ilert fully supports team-based alert visibility and management. You can configure alerts to be visible only to specific teams, shared across multiple teams, or made globally visible.
Alert visibility options
Team-scoped alerts
You can configure alerts to be visible only to specific teams:
Single team visibility: Alerts visible only to the team responsible for that service
Multiple team access: Alerts shared across teams that need to collaborate
Global visibility: Alerts visible to all teams when appropriate
Configuration methods
Alert visibility is controlled through:
Alert source settings: Configure which teams can see alerts from specific sources
Incident routing rules: Define which teams are notified and can access incident information
Permission settings: Control team access to different types of alerts
Cross-team access
Sharing alerts between teams
If one team shares an alert link with another team, the receiving team's ability to view the alert depends on:
Alert source configuration: Whether the alert source is configured to allow access to that team
Permission settings: The team's permissions for viewing alerts from that source
Incident ownership: Whether the incident is owned by a team that allows cross-team access
Managing cross-team visibility
To configure cross-team alert access:
Review alert source settings: Ensure the alert source allows access to relevant teams
Configure incident routing: Set up rules for which teams should be involved in specific types of incidents
Set permissions: Define what each team can see and do with alerts
Getting help
If you need assistance configuring team-based alert visibility or have questions about cross-team access, please contact our support team at [email protected].
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