Is team-based alert management supported?
PreviousHow does the holiday calendar feature work?NextCan a single alert be sent to multiple response teams?
Last updated
Was this helpful?
Last updated
Was this helpful?
Was this helpful?
Yes, ilert fully supports team-based alert visibility and management. You can configure alerts to be visible only to specific teams, shared across multiple teams, or made globally visible.
You can configure alerts to be visible only to specific teams:
Single team visibility: Alerts visible only to the team responsible for that service
Multiple team access: Alerts shared across teams that need to collaborate
Global visibility: Alerts visible to all teams when appropriate
Alert visibility is controlled through:
Alert source settings: Configure which teams can see alerts from specific sources
Incident routing rules: Define which teams are notified and can access incident information
Permission settings: Control team access to different types of alerts
If one team shares an alert link with another team, the receiving team's ability to view the alert depends on:
Alert source configuration: Whether the alert source is configured to allow access to that team
Permission settings: The team's permissions for viewing alerts from that source
Incident ownership: Whether the incident is owned by a team that allows cross-team access
To configure cross-team alert access:
Review alert source settings: Ensure the alert source allows access to relevant teams
Configure incident routing: Set up rules for which teams should be involved in specific types of incidents
Set permissions: Define what each team can see and do with alerts
If you need assistance configuring team-based alert visibility or have questions about cross-team access, please contact our support team at [email protected].