Can I create knowledge base articles from incidents?

Yes! ilert automatically generates post-mortem documents from incidents that can be used to create knowledge base articles.

Automatic post-mortem generation

ilert automatically creates comprehensive post-mortem documents in Markdown format for each incident. These documents include:

• Incident timeline: Detailed chronology of events

• Root cause analysis: AI-generated insights into what caused the incident

• Resolution steps: Actions taken to resolve the issue

• Lessons learned: Key takeaways and recommendations

• Prevention measures: Suggestions to prevent similar incidents

Export options

While ilert doesn't currently support direct publishing to external knowledge bases like Confluence or ticketing systems like Ivanti, you can easily export the generated post-mortem documents:

• Copy and paste: Copy the Markdown content directly into your knowledge base

• Manual export: Download the post-mortem document and upload it to your preferred system

• API integration: Use ilert's REST API to programmatically retrieve post-mortem content

Integration possibilities

You can integrate the post-mortem content with your existing systems by:

• Confluence: Copy the Markdown content into Confluence pages

• Ivanti tickets: Paste the incident summary into ticket descriptions

• Custom knowledge bases: Import the structured data into your internal documentation system

Getting started

To access post-mortem documents for your incidents, navigate to the incident details page in ilert. The post-mortem will be available once the incident is resolved.

Related Documentation

• Incidents

• AI-Generated Postmortems

• REST API Reference