Is there a report that includes incident details?
Yes, ilert provides comprehensive incident reporting that includes detailed information about each incident.
Available incident reports
Incident summary reports
ilert offers reports that include:
Creation time: When the incident was first created
Resolution time: When the incident was resolved
Duration: Total time from creation to resolution
Escalation details: How the incident progressed through your escalation policies
Team involvement: Which teams and users were involved in the response
Detailed incident analytics
The incident reports provide insights into:
Incident frequency: How often incidents occur
Resolution patterns: Common resolution times and approaches
Team performance: Response times and effectiveness by team
Service impact: Which services are most frequently affected
Accessing incident reports
You can access incident reports through:
ilert Dashboard: Navigate to the Reports section to view incident analytics
API access: Use ilert's REST API to programmatically retrieve incident data
Export options: Download reports in various formats for further analysis
Report customization
While ilert provides standard incident reports, you can:
Filter by date range: Focus on specific time periods
Filter by team: Analyze incidents by specific teams or services
Export data: Download raw data for custom analysis in external tools
Getting started
To access incident reports, log into your ilert account and navigate to the Reports section. You'll find comprehensive incident analytics and detailed breakdowns of your incident history.
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