# What is ilert?

## What is ilert?

ilert is a software for alerting, on-call management and incident comms and helps dev and ops teams to increase the uptime of critical services. Core features of ilert include:

* **Reliable alerting** via voice, SMS, push notifications, Slack and more and frictionless acknowledgement, allowing you to acknowledge an alert on the same channel where you received the alert (e.g. by replying to an SMS).
* **On-call management & escalations**: easily manage on-call duty with on-call schedules and automatic escalations.
* **Call routing:** route incoming calls using on-call schedules and escalation policies to the right on-call person.
* **Incident comms & status pages:** effectively communicate incidents to stakeholders and external users
* **Heartbeat monitoring:** monitor connectivity between your infrastructure and ilert.

ilert integrates with monitoring, ticketing, chat and collaboration tools.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.ilert.com/knowledge-base/what-is-ilert.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.