Getting started with ilert mobile app

With the ilert mobile app, you can take full control of your incident response wherever you are: view and act on alerts (accept, resolve, escalate), manage incidents, check on-call schedules and escalation policies, review call logs, and oversee maintenance windows, heartbeat checks, service uptime, and status pages—all from a single, intuitive interface. The mobile app empowers you to take the first critical steps toward incident response and remediation on the go, ensuring you’re always ready to act.

Download the app for iOS

Download the ilert app from the App Store.

1. Open the App Store on your device. You can find the app for iPhone and iPad.

2. Search for ilert and tap Get.

3. Wait for installation to finish.

Download the app for Android

Install the ilert app from the Google Play Store.

1. Open the Play Store on your device.

2. Search for ilert and tap Install.

3. Launch the app once the download completes.

Login

Sign in to your ilert account:

• Email & Password: Enter your credentials and tap Sign In.

• SSO: Tap Sign In with SSO (if your organization has enabled single sign-on).

If you don't yet have an ilert account, you will need to create it first via the desktop application.

Enable push notifications

You can turn on push notifications in two ways:

1. Notification screens Enable immediately after your first login using the in-app onboarding screens.

2. Manual settings If you skipped the cards, enable notifications via the app’s Settings menu later.

Notification screens

After your first login, you’ll see these screens. They aim to help you set up the push notifications. Swipe left or right to navigate between them, or tap Not Now to skip all.

1. Turn on motifications

Enable push notifications so you never miss an alert from ilert.

2. Enable Critical Alerts

Allow high-priority alerts to bypass Do Not Disturb and notify you immediately. See here for more information.

3. Add ilert to your contacts

Install a vCard containing all of ilert’s phone numbers—so calls from ilert are clearly identified on your device.

Manual settings

If you skipped the onboarding screens, you can still enable push notifications at any time:

1. Click on the menu button in the top right corner.

2. Select the Settings (gear icon) in the ilert app.

3. Tap Push notification settings.

4. Toggle Push notifications on.

5. Tap Go to settings.

6. In your device’s Settings, tap Allow notifications for ilert.

7. Return to the ilert app—push notifications are now enabled.