> For the complete documentation index, see [llms.txt](https://docs.ilert.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ilert.com/on-call-management-and-escalations.md).

# On-call management & Escalations

- [Escalation policies](https://docs.ilert.com/on-call-management-and-escalations/escalation-policies.md): Define escalation policies in ilert to guarantee that alerts are delivered through various channels until acknowledged or resolved.
- [On-call schedules](https://docs.ilert.com/on-call-management-and-escalations/on-call-schedules.md): Plan on‑call schedules in ilert to orchestrate team rotation, ensure coverage for incidents, and adhere to SLA response windows.
- [My on-call shifts](https://docs.ilert.com/on-call-management-and-escalations/on-call-schedules/my-on-call-shifts.md): View and manage your personal on‑call shifts in ilert to stay informed about upcoming duty, swap shifts, or request coverage when needed.
- [Recurring schedules](https://docs.ilert.com/on-call-management-and-escalations/on-call-schedules/recurring-schedules.md): Configure recurring on‑call schedules in ilert for predictable team rotations, automating shift cycles over daily, weekly, or monthly intervals.
- [Create schedules using ilert AI](https://docs.ilert.com/on-call-management-and-escalations/on-call-schedules/recurring-schedules/using-ilert-ai-for-schedule-generation.md): Use a familiar chat interface for instructions and let ilert AI generate on‑call schedules intelligently based on your input.
- [Static schedules](https://docs.ilert.com/on-call-management-and-escalations/on-call-schedules/static-schedules.md): Set fixed-date static on-call schedules in ilert for consistent incident coverage, ideal for special projects or long-term assignments.
- [Coverage requests](https://docs.ilert.com/on-call-management-and-escalations/on-call-coverage-requests.md): Use ilert to request coverage swaps when you need to adjust your on‑call shift, with transparent review and approval workflows.


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