Welcome

ilert is a German incident management platform founded in 2011. ilert GmbH is headquartered in Cologne, Germany, holds ISO 27001:2022 certification, and processes all customer data exclusively within the European Union.

This Trust Center is the central resource for security, compliance, and legal documentation.

System status: status.ilert.com — current uptime and incident history.

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Quick Access

The following documents are most frequently requested during security reviews:

Document	Access
ISO 27001 Certificate	View details or request copy via [email protected]
Penetration Test Report	Available under NDA — [email protected]
Data Processing Agreement	View DPA
Sub-processor List	View list
Terms and Conditions	View ToS

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Sections

Security

Controls, penetration testing, vulnerability disclosure

Compliance

ISO 27001, GDPR, DORA, NIS2

Infrastructure

Data hosting, residency, availability, DR

Legal

Terms, privacy policies, DPA, DORA documents

FAQ

Security, compliance, and procurement questions

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At a Glance

Headquarters	Cologne, Germany
Certification	ISO/IEC 27001:2022
Data hosting	AWS — Frankfurt + Stockholm (active/active), Dublin (DR)
Data residency	EU only
SLA	99.9% (up to 99.99% Enterprise)
RTO / RPO	≤ 60 min / ≤ 15 min
Encryption	TLS 1.2+ in transit, AES-256 at rest
Sub-processors	7 providers, all EU or with SCCs

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Contact

Topic	Email
Security questions	[email protected]
Compliance & audit requests	[email protected]
Legal & contracts	[email protected]
Document requests (ISO cert, pentest report)	[email protected]

Last updated: March 2026