# Welcome

ilert is a German incident management platform founded in 2011. ilert GmbH is headquartered in Cologne, Germany, holds ISO 27001:2022 certification, and processes all customer data exclusively within the European Union.

This Trust Center is the central resource for security, compliance, and legal documentation.

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**System status:** [status.ilert.com](https://status.ilert.com) — current uptime and incident history.
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## Quick Access

The following documents are most frequently requested during security reviews:

| Document                  | Access                                                                                                                                                                             |
| ------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| ISO 27001 Certificate     | [View details](https://docs.ilert.com/trust-center/compliance/iso-27001) or request copy via [sales@ilert.com](mailto:sales@ilert.com?subject=ISO%2027001%20certificate%20request) |
| Penetration Test Report   | Available under NDA — [sales@ilert.com](mailto:sales@ilert.com?subject=ilert%20pentest%20report)                                                                                   |
| Data Processing Agreement | [View DPA](https://docs.ilert.com/trust-center/legal/data-processing-agreement)                                                                                                    |
| Sub-processor List        | [View list](https://docs.ilert.com/trust-center/legal/subprocessors)                                                                                                               |
| Terms and Conditions      | [View ToS](https://docs.ilert.com/trust-center/legal/terms-and-conditions)                                                                                                         |

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## Sections

<table data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>Security</strong></td><td>Controls, penetration testing, vulnerability disclosure</td><td><a href="security/security">security</a></td></tr><tr><td><strong>Compliance</strong></td><td>ISO 27001, GDPR, DORA, NIS2</td><td><a href="compliance/compliance">compliance</a></td></tr><tr><td><strong>Infrastructure</strong></td><td>Data hosting, residency, availability, DR</td><td><a href="infrastructure/infrastructure">infrastructure</a></td></tr><tr><td><strong>Legal</strong></td><td>Terms, privacy policies, DPA, DORA documents</td><td><a href="legal/legal">legal</a></td></tr><tr><td><strong>FAQ</strong></td><td>Security, compliance, and procurement questions</td><td><a href="faq">faq</a></td></tr></tbody></table>

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## At a Glance

|                    |                                                                                             |
| ------------------ | ------------------------------------------------------------------------------------------- |
| **Headquarters**   | Cologne, Germany                                                                            |
| **Certification**  | ISO/IEC 27001:2022                                                                          |
| **Data hosting**   | AWS — Frankfurt + Stockholm (active/active), Dublin (DR)                                    |
| **Data residency** | EU only                                                                                     |
| **SLA**            | 99.9% (up to 99.99% Enterprise)                                                             |
| **RTO / RPO**      | ≤ 60 min / ≤ 15 min                                                                         |
| **Encryption**     | TLS 1.2+ in transit, AES-256 at rest                                                        |
| **Sub-processors** | [7 providers](https://docs.ilert.com/trust-center/legal/subprocessors), all EU or with SCCs |

***

## Contact

| Topic                                        | Email                  |
| -------------------------------------------- | ---------------------- |
| Security questions                           | <security@ilert.com>   |
| Compliance & audit requests                  | <compliance@ilert.com> |
| Legal & contracts                            | <support@ilert.com>    |
| Document requests (ISO cert, pentest report) | <sales@ilert.com>      |

*Last updated: March 2026*